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Immediate Superior: Francis Tease

Job Grade: 7
Location: Mbombela
Function: Supply Chain

Sub Function: Customer Services & Logistics

Type of Contract: Permanent
Reference Number: ID 138167
Closing Date: 27 June 2025

The Operations Controller is responsible for ensuring that the warehouse operations are efficient, effective, and aligned with overall company goals and objectives whilst effectively managing all activities in the Distribution Centre Warehouse relating to Customer Deliveries and the completion of all reasonable tasks. The incumbent is the designated stand-in for the Operations Manager and/or the Logistics Manager (dependent on the size of the DC).

• Maintain cost-effective warehousing and distribution of company products.

• Ensure the effective functioning of the Outsource Services department.

• Maintain systems and procedures that operate effectively.

• Aim for effective and outstanding delivery service.

• Maintain company vehicles, material handling equipment, and the site in a cost-effective manner.

• Engage transport suppliers to maintain optimal fleet uptime to deliver on customer service commitments.

• Manage TMS, ATG, and POC to ensure correct loads are executed and loaded as per the invoice.

• Manage all returned stock.

• Ensure that orders are prepared correctly to ensure customers receive deliveries within agreed service level timelines.

• Manage performance of contractors according to the agreed SLA.

• Oversee the Warehouse to ensure quality adherence is maintained, and relevant stakeholders are engaged.

• Handle customer complaints effectively and ensure corrective actions are taken where necessary.

• Manage the OTIF component of customer service.

• Evaluate and maintain loss control procedures on an ongoing basis.

• Ensure that stacking heights are complied with and maintained.

• Ensure quality control checks on receipt of stock and before dispatch of stock are in place.

• Maintain site housekeeping standards at all times.

• Ensure adherence to site safety standards.

• Assist in conducting monthly stock counts in line with inventory management procedures and processes.

• Understand, implement, and adhere to Internal Control Measures such as ICCs, ISO requirements, and Operations Excellence.

• Create an environment that allows for cross-functional learning and integration.

• Support administrators that work across functions.

• Ensure operational costs are contained through continual investigation and improvement of asset utilization and effective warehouse management.

• Ensure ongoing training and development are completed.

The company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd is committed to an organizational culture that recognizes, appreciates, and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.