Franchise Manager

takealot.com; Wes-Kaap; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading e-commerce logistics company in Cape Town is seeking a Franchise Manager to oversee operations and support franchise success. The ideal candidate has management experience, strong analytical skills, and a background in hospitality or retail. This dynamic role includes responsibilities such as training franchisees, monitoring compliance, and driving operational efficiency. The company offers a flexible and engaging work environment.

Qualifications

• Experience managing national or regional operations is required.
• Training experience is beneficial.
• Previous hospitality/retail franchise working experience is advantageous.

Responsibilities

• Assist in setting up SOP’s for all clients across the delivery platform.
• Monitor and upgrade SOP’s where necessary.
• Train and guide franchisees towards better business operations.

Skills

High energy, self-starter

Execution bias

Attention to detail

Strong analytical and critical thinking

Excellent communication

Education

Matric (grade 12) certificate or similar

3 years top management experience

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Franchise Manager to join our team in Cape Town.

Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e‑commerce logistics in South Africa with cutting‑edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e‑commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission. At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

takealot.com, a leading South African online retailer, is looking for a highly talented Franchise Manager to join our Takealot Delivery Team in Cape Town, reporting to the Regional Franchise Operations Manager (Coastal)

We are a young, dynamic, hyper‑growth company looking for smart, creative, hard‑working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Your responsibilities will include:

• Assisting in the setting up of SOP’s for all clients across the delivery platform
• Constantly monitor and upgrade SOP’s where necessary
• Assist with the training and set up of new franchises
• Train SOP’s at a franchisee level
• Monitor, manage and maintain the required franchise service levels
• Adherence of franchisees to Hub Setup Manual and Franchise Agreement
• Set and manage KPI’s at franchise level
• Regular audits to assess and measure process and execution performance
• Local travel in and around an allocated region, as well as traveling to allocated regional hubs quarterly
• Driving the company policies, procedures and brand standards through regular auditing processes
• Train and guide franchisees towards improved business operations, act as a consultant to the franchisee to drive business improvement and success
• Assist franchisees in the training of their employees
• Monitoring and measuring hub performance and productivity against their required Service Level Agreements through system checks and reporting analysis
• Presenting solutions to solve problems to help drive the momentum and success of the franchise businesses
• A franchise manager must be the ‘protector of the brand’ at all times, working towards brand recognition and business growth

Attributes required:

• High energy, self‑starter
• Execution bias
• Understand how technology works for business
• Project Management
• System and process orientated
• Attention to detail while still seeing the bigger picture
• Understand convenience and customer service
• Strong analytical and critical thinking, ability to use data to make informed decisions, identify the root cause and resolve problems
• Comfortable with change and an excellent team player
• Low on ego, high on delivery and execution
• Organization and sound communication will be key success factors of a franchise manager

Minimum qualification and experience requirements:

• Matric (grade 12) certificate or similar
• 3 years top management experience
• Microsoft Office experience in word, excel and PowerPoint
• Training experience will be beneficial
• Operational experience managing national or regional operations
• Previous hospitality/retail franchise working experience will be advantageous
• Previous experience in the logistics industry is not required
• Proven track record in delivery and execution
• IT or tech savvy will be advantageous

Be part of the extraordinary. Be part of TFS.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.