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Remote IT Help Desk Technician — Level 2
Job summary
A remote IT services company is seeking a Remote IT Help Desk Technician (Level 2) to provide desktop support and troubleshoot network issues. The role offers the flexibility to work from anywhere and a competitive salary. Ideal candidates will have strong English skills, customer service experience, and the ability to manage various technical tasks. Positions may involve remote work on global helpdesks.
Qualifications
- High level of English proficiency, both spoken and written.
- Strong customer service skills with great attention to detail.
- Ability to explain technical information to non-technical users.
Responsibilities
- Provide remote desktop support for clients.
- Troubleshoot network issues and administer systems.
- Manage Microsoft deployment and administration.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.