Animal-Loving CX Team Lead: Elevate Service & Growth

Galaxy Outsourcing Limited; Pretoria; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A notable outsourcing company is seeking a Customer Experience (CX) Team Lead to define and enhance the support experience for clients. You will lead a dynamic team, fostering a culture of improvement and accountability. The ideal candidate will demonstrate leadership, strong collaborative skills, and a commitment to outstanding customer service. This position is essential for driving excellence and implementing innovative strategies.

Qualifications

• Demonstrated ability to lead and develop high-performing teams.
• Experience in fostering a coaching culture and driving operational excellence.
• Open to embracing new challenges and committed to continuous learning.

Responsibilities

• Lead a dynamic team, fostering a culture of continuous improvement.
• Implement a coaching culture that supports professional growth.
• Oversee daily operations ensuring efficiency in meeting SLAs.
• Drive initiatives that enhance productivity and customer satisfaction.

Skills

Leadership

Coaching skills

Problem-solving

Interpersonal skills

Collaboration

Customer service

Job description

A notable outsourcing company is seeking a Customer Experience (CX) Team Lead to define and enhance the support experience for clients. You will lead a dynamic team, fostering a culture of improvement and accountability. The ideal candidate will demonstrate leadership, strong collaborative skills, and a commitment to outstanding customer service. This position is essential for driving excellence and implementing innovative strategies.