Remote IT Help Desk Technician — Level 2

Support Adventure Limited; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A remote IT services company is seeking a Remote IT Help Desk Technician (Level 2) to provide desktop support and troubleshoot network issues. The role offers the flexibility to work from anywhere and a competitive salary. Ideal candidates will have strong English skills, customer service experience, and the ability to manage various technical tasks. Positions may involve remote work on global helpdesks.

Qualifications

• High level of English proficiency, both spoken and written.
• Strong customer service skills with great attention to detail.
• Ability to explain technical information to non-technical users.

Responsibilities

• Provide remote desktop support for clients.
• Troubleshoot network issues and administer systems.
• Manage Microsoft deployment and administration.

Skills

Remote desktop support for Microsoft Windows

Remote network troubleshooting and administration

Microsoft Windows and Windows Server administration

Virtual Device management (Microsoft Azure, AWS, VMware)

Experience with ticketing systems

Job description

A remote IT services company is seeking a Remote IT Help Desk Technician (Level 2) to provide desktop support and troubleshoot network issues. The role offers the flexibility to work from anywhere and a competitive salary. Ideal candidates will have strong English skills, customer service experience, and the ability to manage various technical tasks. Positions may involve remote work on global helpdesks.