Appointment Coordinator

The Legends Agency; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic agency is seeking an Appointment Coordinator to manage inbound leads and schedule appointments. The ideal candidate will have excellent communication skills and a friendly personality. This remote position offers flexible working hours and training for CRM use will be provided. If you enjoy engaging with clients and are organized, this role might be for you.

Qualifications

• Professional phone manner and ability to engage with clients effectively.
• Previous UK calling experience is beneficial but not required.
• No advanced technical skills needed, personality is more important.

Responsibilities

• Respond to inbound leads and schedule appointments efficiently.
• Book appointments directly into our CRM system for the Sales Manager.
• Follow up on calls to confirm details and ensure smooth scheduling.
• Maintain clear communication with the team and clients.
• Provide a professional experience to potential clients.

Skills

Friendly and engaging personality

Excellent spoken and written communication skills

Highly organized and reliable

Independent worker

Ability to build rapport

Tools

CRM systems

Job description

Appointment Coordinator (Admin & Customer Support) – Remote job.

Location: Remote

Working Hours: Flexible (Generally 8 AM – 4 PM or 9 AM 5 PM)

Reports to: CEO & Sales Manager

About the Role

We are looking for a professional, friendly, and well‑spoken Appointment Coordinator to join our team. This role involves responding to inbound leads and scheduling appointments. No sales or quote generation is required.

Key Responsibilities

• Respond to inbound leads and schedule appointments efficiently.
• Book appointments directly into our CRM (iMove) for the Sales Manager (training provided).
• Follow up on calls through our CRM system to confirm details and ensure smooth scheduling.
• Maintain clear and effective communication with the team.
• Provide a professional and friendly experience to potential clients.

What We’re Looking For

• A friendly and engaging personality with a professional phone manner.
• English as a first language with excellent spoken and written communication skills.
• Highly organized and reliable, able to manage appointments independently.
• CRM experience is a plus but not required (training provided).
• An independent worker who takes initiative and maintains professionalism.
• Previous UK calling experience is beneficial but not essential.
• This role does not require advanced technical skills but demands the right personality.
• We are looking for someone who is dedicated, hardworking, and personable.
• If you are confident on the phone and can build rapport effortlessly, we encourage you to apply.