Remote 3rd-Line IT Systems Engineer (VMware/Networking)

Viadex (Pty) Ltd; Gqeberha; Remote; ZAR 200 000 - 300 000; Full time

Job summary

An IT service provider in South Africa seeks a 3rd Line Systems Engineer to provide remote support as part of a dynamic team. The ideal candidate will have extensive experience in IT service desk support and advanced technical skills. Responsibilities include troubleshooting incidents, logging support tickets, and managing incidents effectively. This role offers competitive market-related remuneration and opportunities for global travel and professional skill development.

Benefits

Global and national travel opportunities

Free parking

Life Assurance

Funding for accreditations

Reward and recognition schemes

Qualifications

• Strong technical skills to provide advanced IT support.
• Ability to manage incidents efficiently under pressure.

Responsibilities

• Log and progress support tickets through the MSP systems.
• Provide remote technical IT support for escalated tickets.
• Troubleshoot hardware and software related incidents.
• Attend to proactive and reactive monitoring alerts.
• Manage incidents through to resolution.

Skills

VMware VCP

MCSE / MCITP or multiple MCP certifications

5+ years' experience in IT Service Desk support

5+ years' experience supporting VMware hypervisor

5+ years' experience supporting Cisco / HPE networking

3+ years' experience supporting firewalls

3+ years' experience supporting SAN storage

5+ years' experience supporting Microsoft Systems

Exposure to modern Backup & Disaster Recovery technologies

Exposure to public cloud technologies

Education

Matric or equivalent secondary education

Job description

An IT service provider in South Africa seeks a 3rd Line Systems Engineer to provide remote support as part of a dynamic team. The ideal candidate will have extensive experience in IT service desk support and advanced technical skills. Responsibilities include troubleshooting incidents, logging support tickets, and managing incidents effectively. This role offers competitive market-related remuneration and opportunities for global travel and professional skill development.