It Help Desk Technician Remote

Support Adventure Limited; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A remote IT services company is seeking a Remote IT Help Desk Technician (Level 2) to provide desktop support and troubleshoot network issues. The role offers the flexibility to work from anywhere and a competitive salary. Ideal candidates will have strong English skills, customer service experience, and the ability to manage various technical tasks. Positions may involve remote work on global helpdesks.

Qualifications

• High level of English proficiency, both spoken and written.
• Strong customer service skills with great attention to detail.
• Ability to explain technical information to non-technical users.

Responsibilities

• Provide remote desktop support for clients.
• Troubleshoot network issues and administer systems.
• Manage Microsoft deployment and administration.

Skills

Remote desktop support for Microsoft Windows

Remote network troubleshooting and administration

Microsoft Windows and Windows Server administration

Virtual Device management (Microsoft Azure, AWS, VMware)

Experience with ticketing systems

Job description

Remote IT Help Desk Technician (Level 2)

Employer: Support Adventure

Location: Remote

Job Type: Permanent Full Time

Published: 1 week ago

Introduction

Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner.

Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection.

You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job.

We are currently looking for experienced IT support technicians to work remotely on our clients' helpdesks located around the world.

Depending on your level of experience you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a fully remote capacity.

You’ll be joining a team of technicians of various levels working with some of the latest commercially available technology.

Duties & Responsibilities

• Remote desktop support for Microsoft Windows (experience with macOS is a plus)
• Remote network troubleshooting and administration
• Microsoft Windows, Windows Server and Microsoft deployment, administration and management
• Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)
• Experience working with ticketing systems in a high paced MSP environment is a major plus

Desired Experience & Qualification

• A high level of English language proficiency, both spoken and written, is required
• A passion for customer service and great 'soft' skills
• Ability to present technical information in plain terms to non-technical users
• Great attention to detail especially when it comes to documentation and taking excellent notes
• A passion for learning and the ability to adapt to new technologies

Package & Remuneration

We offer a competitive salary, usually in the range of $ + monthly, depending on position and experience.

Payouts are made in USD, EUR, or GBP.