Jobs in Cape Town, South Africa

Join TalentPop App as an E-Commerce Sales Support Specialist!

At TalentPop App, we’re redefining how e-commerce brands connect with their customers — turning every interaction into an opportunity for engagement, retention, and sales. As an E-Commerce Sales Support Specialist, you’ll be the voice that helps customers complete their shopping journey, recover abandoned carts, and discover products they’ll love.

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!

To ensure your application is reviewed by the Recruitment Team, please follow these steps:

• Select “Brand Concierge” as the position in your application.
• Enter the application code BCS in the application form.

• Customer Engagement: Assist customers via chat, email, phone, and SMS with inquiries about products, orders, and returns while promoting a positive and sales-oriented experience.
• Drive Sales: Proactively identify opportunities for upselling, cross-selling, product bundling, and subscription recovery to increase conversions and customer retention.
• Recover Opportunities: Support efforts like abandoned cart follow-ups, winbacks, and post‑purchase engagement to maximize sales potential.
• Order Management: Resolve order concerns quickly and accurately, turning potential issues into successful customer experiences.
• Represent the Brand: Ensure every interaction reflects the brand’s identity, values, and tone for a consistent premium experience.
• Insights & Collaboration: Track customer interactions and share trends with internal teams to optimize sales strategies and overall customer engagement.

• At least 1 year of proven remote/online sales and customer support experience.
• Prior e‑commerce experience (upselling, cross‑selling, subscription recovery, abandoned cart assistance, or post‑purchase support).
• Strong persuasive communication skills and a natural ability to convert leads and close opportunities through excellent relationship‑building.
• 1 year of customer service experience via phone, email, or chat (e‑commerce sales experience is a big plus).
• Familiarity with Shopify, Gorgias, Zendesk, CRM tools, or customer engagement platforms is a plus.
• Self‑motivated, goal‑oriented, and able to thrive in a fast‑paced remote environment.

• A personal PC or laptop with an i5 processor or higher.
• A stable internet connection with at least 15 Mbps upload and download speeds.
• A quiet, professional workspace for calls.

• Earn commissions and enjoy annual performance‑based raises.
• Paid time off to relax and recharge.
• HMO health coverage or a monthly health stipend for your well‑being.
• Performance and recognition bonuses for top achievers.
• 100% permanent work‑from‑home setup — skip the commute!
• A supportive, friendly team culture with real opportunities for growth.

Location: Johannesburg, Gauteng, South Africa

Salary: $960 – $1,130 per month

Ready to represent top e‑commerce brands and help customers complete their online shopping journey? Apply now to become an E-Commerce Sales Support Specialist at TalentPop App!