Customer Onboarding Agent

Supportyourapp; Pretoria; Remote; ZAR 512 000 - 684 000; Full time

Job summary

A leading support service company is seeking a Customer Onboarding Agent to assist photographers in getting started on their platform. This role offers the flexibility of fully remote work and a fixed schedule from 2 PM to 10 PM South Africa time. The ideal candidate should have excellent English skills, proactive project management capabilities, and a strong organizational mindset. Competitive compensation in USD along with training and bonuses are provided.

Benefits

Fixed schedule: Monday–Friday

Fully remote work opportunity

Paid training

Good bonuses for referrals

Responsive management

Qualifications

• C1 level in English (spoken and written) required.
• Strong ability to organize tasks and prioritize.
• Must have a personal laptop with at least 8 GB of RAM.

Responsibilities

• Assist new photographers in registration and onboarding.
• Provide guidance on portfolio status and submissions.
• Encourage activation and re-engage inactive creators.

Skills

Excellent English skills

Proactive mindset

Project management skills

Data handling in Google Sheets

Excellent communication

Adaptability

Tools

Hubspot

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Onboarding Agent within a dynamic photography project. Thrive in a multicultural and multilingual environment while enjoying the flexibility of working from home. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited?

What you will do

• Assist new photographers throughout the registration, portfolio submission, and onboarding process.
• Provide new creators with guidance and support regarding their portfolio status, identifying missing elements, and offering suggestions to enhance their submissions.
• Encourage activation by assisting new creators in understanding the system and completing their first mission.
• Re‑engage inactive or hesitant creators during registration and onboarding.
• Monitor progress and report common obstacles.
• Securely work with customers' sensitive information.
• Maintain working knowledge of our client's products and services.

What you need to succeed in this role

• Excellent English skills (at least C1 for both spoken and written).
• Proactive, solution‑oriented mindset.
• Excellent project management skills.
• Ability to organize tasks, set priorities, and drive execution autonomously.
• Experience handling data in Google Sheets, including knowledge of filters, formulas, pivot tables.
• Strong ownership of tasks and responsibilities.
• Excellent communication and interpersonal skills.
• Ability to quickly adapt, act with urgency, and maintain clear and accurate tracking of tasks and progress.
• Personal laptop or computer (at least 8 GB of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
• Experience with Hubspot – desirable.

Benefits and Perks

• Fixed schedule: Monday–Friday, 2 PM–10 PM South Africa time.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work‑life balance.
• Responsive management interested in your growth and long‑lasting cooperation.
• Greenhouse conditions for self‑development.

Who we are

SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we have become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences.

Grab the chance to join us and send your CV in English, pointing out your outstanding skills. Visit our website: https://example.com (Disclaimer).

The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.