It Support Engineer Tier 2 R30 000 Per Month

West Coast Personnel; Gauteng; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading IT services company seeks an IT Support Engineer Tier 2 in Century City. This role involves providing managed IT support services, troubleshooting, and client environment management. Candidates should have strong experience with Windows Server and Active Directory, along with relevant IT certifications. Work hours align with the UK time zone. Competitive salary offered.

Qualifications

• Proficient in providing IT support and troubleshooting.
• Ability to manage client environments using central management systems.
• Experience with Microsoft critical and security updates.

Responsibilities

• Address client support issues effectively.
• Setup and configure IT services and solutions.
• Monitor network and service performance.

Skills

Knowledge and demonstrated experience with Windows Server

Knowledge and demonstrated experience with Active Directory services and Group Policy

Knowledge of Microsoft Office / 13 / 16

Knowledge of Microsoft Teams configuration

Experience in management of anti-malware centralised platforms

Solid WAN security experience

Accredited in one or more industry-standard certifications like MSCA

Education

IT Diploma or Degree

MSCA – Some flavour of Microsoft Qualification

CompTIA Network+, N+, A+

Job description

IT Support Engineer Tier 2 Location: Century City - R

Per Month We are looking for a motivated and experienced IT Engineer to join our out of hours Service Desk team based in Cape Town, South Africa.

This role will report to the Director of Technology and Engineering.

This is for a UK-based company, servicing Europe and the UK, so you will work UK hours.

The main purpose of this position would be to provide Managed and Support services to our clients and maintain and support our infrastructure and the current client environment proactively.

Responsibilities

Duties & Responsibilities Address client support issues.

Setup and configure services and solutions.

Monitor network and service performance.

Manage client environments utilising a central management system.

Remote engineering work in relation to IT support, internet connectivity, telecommunications and WIFI disciplines including configuration, support and troubleshooting of all the above.

Consistently deliver a high level of customer service and engagement.

Provide progress updates and recommendations to customers and the wider Assembly team.

Updating records, time entries and documentation to aid support in a timely manner.

Assist in the support and management of internal IT systems.

Assist with remote support tasks for customers and internal systems.

Any additional duties that may be required.

Desired Experience & Qualification – Technical Skills

• Knowledge and demonstrated experience with Windows Server
• Knowledge and demonstrated experience with Active Directory services and Group Policy
• Knowledge of Microsoft Office / 13 / 16
• Knowledge of Microsoft configuration, administration & migration
• Knowledge of Microsoft Teams configuration and administration
• Knowledge and demonstrated experience supporting Desktops on Windows 8-11 and Macs
• Specific experience in delivering Microsoft critical and security updates during scheduled maintenance windows using automated and centrally managed tools
• Experience in management and administration of anti‑malware centralised platforms
• Solid WAN security (firewalls) experience specifically, Ubiquiti Unifi and TP‑Link Omada Firewalls / Security Gateways
• Accredited in one or more industry‑standard certifications, Microsoft MSCA, Cisco CCNA or similar
• Knowledge of supporting Azure / AWS cloud environments would be an advantage
• Experience in management and administration of web security filtering solutions
• Experience in email content filtering solutions (Mimecast)
• Previous experience with RMM Solutions (like SolarWinds N‑Central)

General Requirements

Good problem‑solving and fault‑finding skills.

Pride in their workmanship.

Have an ethos of continuous improvement, with a willingness to learn.

Education & Qualification

• MSCA – Some flavour of Microsoft Qualification
• IT Diploma or Degree
• CCNA / CCNP
• CompTIA Network+, N+, A+, MCSE
• AWS Certification

Additional Attributes

Shows initiative at every level.

Excellent communication skills – professional phone manners and ability to write professional emails and document knowledge clearly and concisely.

The ability to explain technical issues / solutions to non‑technical people.

An appreciation for understanding how to deliver against service expectations.