(Fluent English) Technical Support Consultant (South Africa, remote)

SupportYourApp; Johannesburg; Remote; ZAR 512 000 - 770 000; Full time

Job summary

A leading support service company is looking for a Technical Support Consultant to provide customer support in a fully remote setting. This role requires excellent English skills and at least 2 years of experience in technical support. The successful candidate will handle customer inquiries, maintain relationships, and work with sensitive information. The company offers a flexible schedule and a supportive management team.

Benefits

Flexible schedule

Opportunity to work fully remote

Inclusive international environment

Good bonuses for referring friends

Paid intensive training

Qualifications

• Must have a personal laptop/computer (at least 8 GB of RAM).
• Stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Responsibilities

• Provide exceptional customer support via chats and emails.
• Build relationships with customers.
• Meet team KPIs.
• Securely work with customers’ sensitive information.
• Communicate with developers and other departments.

Skills

Excellent English skills (at least C1)

Customer or technical support experience (2+ years)

Excellent writing and communication skills

Troubleshooting and problem-solving abilities

Analytical and research skills

Positive attitude

Tools

CRM systems

Job description

(Fluent English) Technical Support Consultant (South Africa, remote)

Passionate about the world of tech? What if you had a chance to be part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes.

What You Will Do

• Provide exceptional customer support via chats and emails
• Build positive and long‑lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting‑edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

What You Need To Succeed In This Role

• Excellent English skills (at least C1 for both spoken and written)
• At least 2 years of experience in customer or technical support
• Excellent writing and communication skills
• Ability to learn and follow precise procedures
• Experience writing professional, well‑structured emails
• Ability to troubleshoot and solve technical issues efficiently
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8 GB of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will Be a Great Plus

• Experience with CRM systems

Benefits And Perks

• Flexible schedule
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work‑life balance
• Responsive management interested in your growth and long‑lasting cooperation
• Greenhouse conditions for self‑development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who We Are

SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting