E-Commerce Sales Support Specialist

TalentPop App; Soweto; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-commerce company is seeking an E-Commerce Sales Support Specialist to assist customers in completing their shopping journey and maximizing sales potential. The ideal candidate should have at least one year of remote sales experience and excellent communication skills. This role offers a work-from-home setup and competitive compensation, along with opportunities for growth.

Benefits

Earn commissions

Paid time off

Health coverage

Performance bonuses

Work-from-home setup

Qualifications

• At least 1 year of proven remote/online sales and customer support experience.
• Experience in upselling, cross-selling, or post-purchase support.

Responsibilities

• Assist customers via chat, email, phone, and SMS.
• Proactively identify upselling and cross-selling opportunities.
• Resolve order concerns quickly and accurately.

Skills

Remote/online sales experience

Customer support experience

Persuasive communication skills

E-commerce experience

Tools

Shopify

Zendesk

CRM tools

Job description

Join TalentPop App as an E-Commerce Sales Support Specialist!

At TalentPop App, we’re redefining how e-commerce brands connect with their customers — turning every interaction into an opportunity for engagement, retention, and sales. As an E-Commerce Sales Support Specialist, you’ll be the voice that helps customers complete their shopping journey, recover abandoned carts, and discover products they’ll love.

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!

To ensure your application is reviewed by the Recruitment Team, please follow these steps:

• Select “Brand Concierge” as the position in your application.
• Enter the application code BCS in the application form.

What You'll Do

• Customer Engagement: Assist customers via chat, email, phone, and SMS with inquiries about products, orders, and returns while promoting a positive and sales-oriented experience.
• Drive Sales: Proactively identify opportunities for upselling, cross-selling, product bundling, and subscription recovery to increase conversions and customer retention.
• Recover Opportunities: Support efforts like abandoned cart follow-ups, winbacks, and post‑purchase engagement to maximize sales potential.
• Order Management: Resolve order concerns quickly and accurately, turning potential issues into successful customer experiences.
• Represent the Brand: Ensure every interaction reflects the brand’s identity, values, and tone for a consistent premium experience.
• Insights & Collaboration: Track customer interactions and share trends with internal teams to optimize sales strategies and overall customer engagement.

What We're Looking For

• At least 1 year of proven remote/online sales and customer support experience.
• Prior e‑commerce experience (upselling, cross‑selling, subscription recovery, abandoned cart assistance, or post‑purchase support).
• Strong persuasive communication skills and a natural ability to convert leads and close opportunities through excellent relationship‑building.
• 1 year of customer service experience via phone, email, or chat (e‑commerce sales experience is a big plus).
• Familiarity with Shopify, Gorgias, Zendesk, CRM tools, or customer engagement platforms is a plus.
• Self‑motivated, goal‑oriented, and able to thrive in a fast‑paced remote environment.

Technical Requirements

• A personal PC or laptop with an i5 processor or higher.
• A stable internet connection with at least 15 Mbps upload and download speeds.
• A quiet, professional workspace for calls.

Why Join TalentPop App?

• Earn commissions and enjoy annual performance‑based raises.
• Paid time off to relax and recharge.
• HMO health coverage or a monthly health stipend for your well‑being.
• Performance and recognition bonuses for top achievers.
• 100% permanent work‑from‑home setup — skip the commute!
• A supportive, friendly team culture with real opportunities for growth.

Location: Johannesburg, Gauteng, South Africa

Salary: $960 – $1,130 per month

Ready to represent top e‑commerce brands and help customers complete their online shopping journey? Apply now to become an E-Commerce Sales Support Specialist at TalentPop App!