Economics à United States

An exciting opportunity exists at the Corporate Office for an experienced and skilled professional to fulfill the Group Executive Operations Manager position.

The Group Executive Operations Manager will be required to lead and direct ACSA's operational strategy and take overall accountability for an integrated value chain to deliver on its mandate across a network of airports.

Ultimately, the role involves accountability for complaints, efficiencies, customer-centric airport operations across the ACSA networks, service standards, quality, and license to operate. The manager will coordinate advisory support across ACSA through a National Centre of Excellence that facilitates regulatory quality assurance, quality management systems, effective enterprise asset management, and capital project planning and delivery.

Key Performance Outputs: The successful candidate will report to the Chief Executive Officer and will be responsible for, but not limited to, the following:

1. Translating business strategy into functional plans for airport operations.
2. Reviewing and realigning practices, systems, structures, and frameworks to match business intent and operating model.
3. Remaining up-to-date with macro and micro-economic conditions.
4. Anticipating and planning for circumstances influencing functional plans.
5. Leading operational planning processes and developing frameworks to ensure objectives are achieved.
6. Developing, monitoring, and reporting on key airport management performance indicators.
7. Ensuring sustainable, customer-centric, compliant, and efficient airport operations aligned with the ACSA operating model, business strategy, and mandate.
8. Driving performance and continuous improvement across the network of operations.
9. Implementing and maintaining a Quality Management System organization-wide.
10. Managing account strategies, plans, and success metrics aligned with the Commercial strategy to foster growth.
11. Driving centralized capital program planning, delivery, and governance.
12. Institutionalizing EPM best practices for project visibility and alignment.
13. Operationalizing and implementing enterprise asset management and maintenance strategies across airports, including facilities management services.
14. Interpreting business plans and developing operational, capex, and labor budgets.
15. Managing operational, labor, and capex requirements within the function to meet targets and advising the CEO/Board.
16. Managing the function and objectives within approved budgets.
17. Providing timely, accurate reports to meet governance and statutory requirements.
18. Conducting workforce planning to meet strategic objectives.
19. Implementing people development processes such as performance management, succession planning, and talent management.

Technical Skills and Experience: The following skills and experience, or their equivalents, are required:

• Bachelor's degree (4 years, NQF 8) is essential.
• Master's degree (MBA) is advantageous.
• 10 years' management experience in Airport Management, Operations, or General Management is essential.
• 5 years' senior management experience in Airport Management, Operations, or General Management is essential.
• Code B motor vehicle license.
• Intermediate MS Office skills are essential.

Competencies: Relationship Building, Networking, Leadership, Communication, Business Acumen, Conceptual Thinking, Decisiveness, Results Orientation, Governance and Compliance (ISO Standards, Aviation Standards, King IV), Public Speaking, Knowledge of Local and Global Aviation Industry.