Legal Secretary

Nutun; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global BPO leader in South Africa is looking for a Legal Support professional. The role involves providing administrative and legal support to attorneys, ensuring compliance, drafting legal documents, and engaging with clients on legal matters. Ideal candidates will have 3-5 years of experience in legal collections, proficiency in Excel and legal software, and a Paralegal Diploma. This full-time position offers a chance to contribute to a dynamic legal team.

Qualifications

• 3-5 years' experience in a legal collections environment.
• Experience as a Legal Secretary in secured lending.
• Strong administrative background.

Responsibilities

• Provide full admin support to Attorneys.
• Draft and prepare legal documents.
• Conduct legal research and monitor deadlines.
• Engage telephonically with consumers for negotiations.
• Resolve queries and monitor legal matters.

Skills

Legal terminology knowledge

Document management

Communication skills

Negotiation skills

Computer literacy

Excel proficiency

Education

Grade 12

Paralegal Diploma

Tools

Legal case management software

MS Word

Excel

PowerPoint

Job description

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Nutun is a global leader in Business Process Outsourcing (BPO), headquartered in South Africa.

With decades of expertise, we empower businesses to thrive by providing innovative omnichannel solutions across the customer experience and credit lifecycle, including customer acquisition, debt collection, and rehabilitation.

Nutun is committed to driving economic impact in South Africa through award-winning initiatives in education, job creation, and skills development.

Our mission is to create tangible value for clients, colleagues, communities, and the broader economy.

Role Description

Responsible for the internal legal support required by Attorneys / Managers / Candidate Attorneys.

Ensuring compliance with internal department's standards of delivery, copying and collating of documents as well as specific attention to compliance with court requirements and the cost-effective management of all matters being produced in order to decrease time to cash with minimum delays.

All tasks to be executed in line with the Standard Operating procedures of Munnik Basson Dagama Inc.

Core Administrative & Document Support

Provide full admin support to Attorneys across all litigation stages.

Draft, prepare, revise, and format legal documents (e.g., Summons, Applications for Judgment, Warrants, affidavits, correspondence, agreements).

Proofread, organize, and maintain case files for easy access; prepare evidentiary documents.

Manage / update system templates; coordinate workflows within the legal department.

Litigation Process Management

Conduct legal research for case data.

Monitor / track deadlines (filings, responses, discovery).

Ensure timely service of Summons via liaison with Sheriffs / correspondents.

Follow through on legal collections until completion

Draft all litigation processes; coordinate / manage Sheriffs, correspondents, and third parties.

Client / Consumer Engagement & Negotiation

Telephonic contact with consumers / legal reps: leverage legal processes, negotiate payment arrangements, settle claims promptly.

Use alternative channels (WhatsApp, T-Forge, 3CX, email) to boost contact rates.

Perform individual tracing on targeted accounts.

Query Resolution & Reporting

Daily resolve queries, monitor frozen matters / closures, handle client escalations & legal threats.

Respond to incoming correspondence; provide daily feedback / reports to Attorneys.

Attend to daily / weekly / monthly reporting; ensure financial targets met (daily / weekly / monthly).

Relationship Building & Compliance

Build strong relationships with stakeholders (internal / external : clients, third parties).

Adhere to all compliance, legislative, and regulatory requirements.

Performance & Ad Hoc

Execute / exceed deliverables aligned with firm strategies; meet operational timelines with updates.

Handle any other admin / legal tasks required by management.

Minimum Qualification / Education

Grade 12

Paralegal Diploma

Knowledge and understanding of debt collection processes

Knowledge of Civil Litigation Processes

Minimum Work Experience

3-5 years' experience in drafting legal Collections environment working as a Legal Secretary with specific experience in secured lending (VAF & Home Loans)

Strong administrative background

Strong knowledge of legal terminology, procedures, and document formatting.

Proficiency in using legal case management software and other relevant technology.

Computer literacy (Excel, MS Word, Outlook, PowerPoint).

Excel skills are mandatory

Key Performance Areas

Manage Cash Collections / Legal ProcessBook / File ManagementRelationship Management

Senior

Mid-Senior level

Employment type

Full-time

Job function

Legal

Industries

Outsourcing and Offshoring Consulting

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