Customer Service ofertas em África do Sul

Company Description

Join us at Accor, where life pulses with passion!

As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel, in other hospitality environments, in your country, or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, colleagues, and the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Scope of Position:

A detail-oriented sales and marketing coordinator to contribute to the achievement of sales and marketing targets by supporting the sales and marketing manager, coordinating sales site inspections, supporting digital marketing strategies, and maintaining good customer relationships. The sales and marketing coordinator's responsibilities include supporting sales, ensuring client satisfaction, coordinating with other departments, problem solving, handling administrative duties, and sending out quotations in a timely manner.

Sales and Marketing Coordination:

• Assist sales and marketing managers to improve their productivity by contacting customers to arrange site inspections and ensuring all managers have high-quality, up-to-date support material.
• Handle urgent calls, emails, and messages when the Director of Sales and Marketing is unavailable, answer customer queries, inform them of delays, issue quotes, and schedule and assist with site inspections.
• Follow up on quotes and assist with conversion.
• Collaborate with other departments to ensure sales, marketing, queries, and events are handled efficiently.
• Develop and maintain online filing systems to keep sales records, prepare reports, and provide financial information to the finance department.
• Prepare function sheets and coordinate pre- and post-event reviews.
• Make the company's services as attractive to potential customers as possible.
• Ensure adherence to laws, regulations, and policies.
• Coordinate with External Marketing Consultants to align digital strategies and marketing collateral with the hotel's brand image.
• Manage digital media queries, TripAdvisor listings, reviews, and responses.
• Implement and manage local campaigns and hotel website with external consultants.
• Distribute contracted rates, follow up with clients, and keep records or reports.
• Assist with administrative functions as needed.

Operational duties:

• Maintain thorough knowledge of hotel facilities and conduct regular site inspections.
• Assist with site inspections for potential clients and oversee events during busy periods, including weekends and evenings.

Systems & Procedures:

• Report system issues and suggest improvements.
• Follow policies outlined in brand standards and departmental manuals.
• Complete duties thoroughly and ensure proper handovers.
• Participate in relevant training programs.

Guest service and Employee Relationships:

• Greet guests and respond to their needs promptly and professionally.
• Lead by example in guest interactions, promote sales of hotel facilities, and maintain positive relationships with colleagues and management.
• Engage in active selling and promote hotel promotions and facilities.
• Uphold Accor values and customer service vision.
• Maintain confidentiality and exercise discretion with sensitive information.

Environmental and Social Responsibility:

• Participate in community projects and hotel social initiatives.
• Promote sustainability practices, including waste reduction, recycling, and conserving resources.

General and other Duties:

• Perform additional duties as assigned, adhering to policies on non-discrimination and safety.
• Maintain personal appearance and hygiene standards.
• Ensure guest belongings are secure and report suspicious activity.
• Attend scheduled training and strive for continuous improvement.

Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or related field.
• 1–2 years of experience in sales support or marketing.
• Strong organizational, communication, and analytical skills.
• Proficiency in Microsoft Office.
• Team-oriented, proactive, and adaptable.

Additional Information: Confidentiality and flexibility are essential. The job description is a guide and may be amended as needed.