Customer Service jobs in Oman

• Assist passengers with ticket sales bookings and flight changes;
• Handle issues such as delays cancellations and other operational challenges;
• Explain processes to customers and provide assistance where necessary;
• Supervise Ticket Sales staff;
• Supervise ticket sales representatives including their training coaching and performance evaluation;
• Ensure that all ticket sales representatives adhere to FlySafair policies and procedures including pricing ticketing and refund policies;
• Resolve customer complaints and issues related to ticket sales;
• Oversee the day-to-day operations of the ticket sales department including managing staff scheduling and shifts;
• Ensure that all ticket sales are handled efficiently and accurately without any errors or discrepancies;
• Liaise with customers and maintain a visible accessible presence for both staff and passengers at all times.

• Grade 12 or equivalent (Essential);
• Travel Degree or Diploma (Advantageous);
• Minimum of 2-4 years experience in an Airline / Aviation environment (Passenger Services and / or Ramp Services and / or Baggage Handling);
• No criminal or credit record;
• Must be willing to work on weekends and public holidays;
• Excellent understanding and experience of delivering great customer service;
• Proficient in the use of Microsoft Office (Word Excel and Outlook);
• Excellent communication skills (verbal and written);
• Conflict resolution skills;
• Excellent phone etiquette;
• Must be willing to work shifts.

• Professional;
• High integrity;
• Punctual;
• High degree of patience and assertiveness;
• Reliable and dependable;
• Ability to deal with confidential information;
• Team player;
• Immaculate time keeping;
• The ability to work well under pressure.

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date please consider your application as unsuccessful.

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

Closing Date : 15 August 2025

Work Level Senior

Job Type Permanent

Salary Market Related

EE Position No

Location Durban

Required Experience Manager

Key Skills

Business,Patient Care,Compliance,Facility,Emergency,Accounting,HVAC,Daily Operations,Direct Supervision,Professional Development,Service Management,Service Operations,Service Quality,Payroll,Service Technician

Employment Type Full-Time

Experience years

Vacancy 1