Customer service agent (PP)

Medium; Gauteng; Remote; ZAR 117 000 - 133 000; Full time

Job summary

A leading parcel delivery service is seeking experienced customer service agents for a remote role. You will handle customer inquiries primarily through tickets and live chat while excelling in communication and problem-solving. Ideal candidates should have a minimum of 5 years in customer service, enjoy building relationships, and possess strong critical thinking skills. A typing speed of 40 wpm and a reliable broadband connection are required.

Qualifications

• A minimum of 5 years customer service experience, or 3 years for an international parcel carrier.
• A friendly and professional demeanor with an enjoyment of customer interactions.
• Excellent written and verbal communication skills.
• Fluent English, both written and verbal.

Responsibilities

• Manage customer queries and complaints effectively.
• Provide support primarily through tickets and live help.
• Excel in written communication and multitask in a demanding environment.

Skills

Customer service

Problem solving

Communication

Critical thinking

Job description

Overview

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.

In 2025, we will be rolling out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cutting-edge shipping platform.

At ParcelHero, we foster a collaborative and innovative culture where every team member\'s voice matters. We\'re a fast-paced, remote-first company that values initiative, adaptability, and a strong sense of ownership. If you\'re someone who thrives in a dynamic, ambitious, and forward-thinking team, you’ll fit right in with us.

Job description

We’re seeking experienced customer service agents to join our team. The successful candidate will relish the responsibility and challenge of problem solving and working to deadlines, in a demanding environment that forces you to multitask. The role is mainly ticket and live help focused, so you should excel in written communication, be committed to going above and beyond to exceed customer expectations and have a good level of diplomacy, when dealing with customer queries and complaints.

Applicant criteria

• A minimum of 5 years customer services experience, or 3 years experience for an international parcel carrier such as FedEx, UPS, DHL, or DPD.
• A friendly and professional demeanour - you should genuinely enjoy interacting and building relationships with customers.
• Excellent communication skills, both written and verbal.
• Critical thinking and problem solving skills.
• A minimum typing speed of 40 wpm.
• Fluent English, both written and verbal

The detail

• 8:30am to 5pm Mon-Fri (GMT).
• You need a min 20 MB broadband line, and your own PC/Laptop and headset.

₱400,000 - ₱450,000 a year