Customer Service Representative

FMC Corporation; Centurion; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading agrochemical firm is seeking a Customer Service Representative in Centurion, Gauteng. The role focuses on managing customer orders, ensuring effective communication, and supporting sales targets. Candidates should have at least 3 years of customer service experience, preferably in agrochemicals, and strong SAP skills. Fluency in English is required, with Afrikaans being a plus. This is an exciting opportunity to contribute to customer service excellence in a dynamic environment.

Qualifications

• Minimum 3 years of experience in customer service, preferably within the agrochemical industry.
• Fluent in English; Afrikaans language skills are advantageous.
• Ability to manage product allocation and open order lists.

Responsibilities

• Process and manage customer orders using SAP.
• Coordinate with the Commercial team to approve special deals.
• Maintain accurate records of orders and invoices.

Skills

Customer service experience

SAP proficiency

Fluent in English

Familiarity with inventory management

Tools

SAP

Job description

Job title: Customer Service Representative

Job Location: Gauteng, Centurion

Deadline: November 21, 2025

We are seeking a proactive and detail-oriented Customer Service & Order Management Specialist to join our team. This role is pivotal in ensuring exceptional service delivery through effective communication with customers and internal stakeholders. The successful candidate will act as the primary liaison between the company and its customers, managing orders and supporting the Commercial organization to meet business needs and sales targets.

Responsibilities

• Process and manage customer orders using SAP, ensuring timely communication with customers, warehouse, and transport teams.
• Coordinate with the Commercial team to approve special deals and customer‑specific requests.
• Apply FIFO principles during batch selection while considering stock age.
• Ensure timely goods issue processing upon receiving proof of collection from the warehouse.
• Maintain accurate records of orders, delivery notes, and invoices for audit and tracking purposes.
• Ship sample products to laboratories for reanalysis and shelf‑life testing as requested.

Qualifications & Attributes

• Minimum 3 years of experience in customer service, preferably within the agrochemical industry.
• Strong proficiency in SAP for order processing and tracking.
• Fluent in English; Afrikaans language skills are advantageous.
• Familiarity with inventory management principles, including FIFO.
• Understanding of invoicing processes and month‑end procedures.
• Ability to manage product allocation, delivery prioritization, and open order lists.