Call Center Customer Service

Arch Staffing SA; Sandton; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A staffing company in South Africa is seeking a Call Center Operator to join their customer service team. The ideal candidate will excel in communication, manage conflicts professionally, and have a detail-oriented approach. Previous experience is a plus. This role requires flexibility in scheduling, including shift and weekend availability. Join us to provide exceptional support to our customers.

Qualifications

• Excellent verbal and written communication skills are essential.
• Ability to manage conflict situations and stay calm under pressure.
• Attention to detail and results-oriented mindset.
• Previous experience in a similar role is a plus.
• Flexibility and availability for shifts or weekend work.

Responsibilities

• Take calls from customers and assist in solving their problems.
• Record and update information in the CRM system.
• Communicate effectively and maintain a professional tone.
• Collaborate with internal departments for prompt resolution.
• Participate in trainings to enhance communication skills.

Skills

Excellent verbal and written communication skills

Conflict management

Attention to detail

Flexibility in schedule

Job description

Overview

Our company is looking for a dedicated and enthusiastic Call Center Operator to join our customer service team. If you like to communicate with people, provide support, and offer quick solutions, this post might be right for you.

Responsibilities

• Takes calls from customers and provides assistance in solving their problems
• Records and updates relevant information in our customer relationship management system
• Communicates effectively and professionally, maintaining a calm and polite tone in any situation
• Collaborates with colleagues in internal departments to ensure prompt resolution of customer requests
• Participate in trainings and training sessions to improve their communication skills and knowledge of products / services.

Qualifications

• Excellent verbal and written communication skills
• The ability to manage conflict situations and remain calm under pressure
• Attention to detail and orientation towards results
• Previous experience in a similar role is an advantage
• Flexibility in the schedule and availability for shift or weekend work, according to the company\'s needs.