Customer Service Operations Specialist (Aviation)

Isilumko Staffing (JHB); Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A staffing agency in Johannesburg seeks an International Operations Specialist to coordinate global assistance and deliver high-quality service. Ideal candidates have customer service experience and strong communication skills. This role involves working in a fast-paced, multicultural environment and requires flexibility for shift work. Additional language skills are a plus. Join us to make a positive impact in crises and support our global mission.

Qualifications

• 1–2 years’ experience in customer service, travel, or healthcare sectors.
• Strong multitasking and prioritisation skills in fast-paced environments.
• Excellent communication and problem-solving abilities.
• Cultural sensitivity and ability to work in a multilingual, multicultural setting.
• Fluent in English; additional languages (e.g., French, Portuguese) are a plus.

Responsibilities

• Coordinate and manage security and logistical cases from start to resolution.
• Deliver empathetic, high-quality service to clients and subscribers.
• Collaborate with medical and security professionals on complex cases.
• Maintain accurate documentation and ensure seamless handovers between shifts.
• Support billing processes and cost containment efforts.

Skills

Customer service experience

Multitasking

Communication skills

Problem-solving abilities

Cultural sensitivity

IT proficiency

Fluent in English

Education

High school diploma

Tertiary education preferred

Tools

Microsoft Outlook

Microsoft Word

Job description

SUMMARY : POSITION INFO :

International Operations Specialist

Location :

Johannesburg

Employment Type :

Full-Time | Shift-Based | 24 / 7 Operations

Be the Calm in the Crisis. Deliver Global Assistance That Matters.

Looking for a dynamic International Operations Specialist to join the Johannesburg Assistance Centre. If you thrive in high-pressure environments, have a passion for helping others, and want to be part of a global mission, this is your opportunity to make a real impact.

What You’ll Do :

• Coordinate and manage , security, and logistical cases from start to resolution
• Deliver empathetic, high-quality service to clients and subscribers across industries
• Collaborate with medical and security professionals to execute complex assistance cases
• Communicate clearly and professionally with stakeholders worldwide
• Maintain accurate documentation and ensure seamless handovers between shifts
• Escalate cases appropriately and ensure timely delivery of services
• Support billing processes and cost containment efforts
• Promote company values and contribute to continuous improvement

What You Bring :

• 1–2 years’ experience in , customer service, travel, or healthcare sectors
• Strong multitasking and prioritisation skills in fast-paced environments
• Excellent communication and problem-solving abilities
• Cultural sensitivity and ability to work in a multilingual, multicultural setting
• Proficiency in Microsoft Outlook, Word, and general IT systems
• High school diploma required; tertiary education preferred
• Fluent in English; additional languages (e.g., French, Portuguese) are a plus

Work Schedule :

• Flexible shift work in a 24 / 7 call centre environment
• Occasional overtime based on operational needs

Gross Monthly Salary : this is inclusive of 15% Shift Allowance and 20% Sunday allowance