Customer Care and Service Administrator

Top Recruitment (Pty) Ltd; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading recruitment firm in Durban is seeking a Customer Care & Service Administrator to handle order processing and improve customer interactions. The ideal candidate should have a degree/diploma in Supply Chain Management, 3+ years in customer service, and knowledge of ERP systems like SAP. This position requires immediate availability and is crucial for maintaining service levels.

Qualifications

• Minimum 3 years experience in customer care/service role.
• Understanding or experience of the packaging industry is advantageous.
• Availability to start work immediately.

Responsibilities

• Processing and confirming orders.
• Preparing documentation for customers like Proforma Invoices.
• Tracking orders and controlling the order book.
• Preparing daily distribution plan information.
• Controlling stock replenishment models.
• Interfacing with customers and the Order Fulfilment team.

Skills

Order processing

Customer service

ERP System knowledge

Cross-functional teamwork

Education

Tertiary qualification in Supply Chain Management or related

Grade 12

Tools

SAP

Syspro

Sage

JDE

Job description

Customer Care & Service Administrator (Mobeni, KZN)

Job Openings Customer Care & Service Administrator (Mobeni, KZN)

About the job Customer Care & Service Administrator (Mobeni, KZN)

KEY RESPONSIBILES

• Order processing and order confirmations
• Preparation of documentation for customers, e.g. Proforma Invoices and Sales Order Reports
• Order tracking and order book control
• Daily Distribution Plan information preparation
• Preparation and control of stock replenishment models
• Interfacing with customers regarding order book issues
• Interfacing with the Order Fulfilment team regarding the achievement of customer service levels

REQUIREMENTS

• Grade 12
• Tertiary qualification (degree/diploma) in Supply Chain Management/related
• 3+ years experience in a customer care / customer service role
• Working knowledge of an ERP System (SAP, Syspro, Sage, JDE etc)
• Understanding or experience of the packaging industry will be an added advantage
• Able to work in a cross functional team environment
• Must be immediately available to commence work