Customer Service Advisor Group 6

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading customer service company in South Africa is seeking Customer Service Advisers to maintain high-quality service. Candidates should possess at least 1 year of experience in customer service and demonstrate excellent communication skills. The role involves responding to customer inquiries, resolving issues, and ensuring a positive customer experience. This position offers a chance to grow within a collaborative and driven environment.

Qualifications

• Clear Credit and Criminal record.
• Computer literate.
• Minimum 1 year experience in a Gas & Electricity campaign.
• Minimum of 1 year experience in customer service.
• Basic understanding and knowledge of the UK Energy market is beneficial.

Responsibilities

• Provide responses to all, maintaining high quality of services and performance standards.
• Proactively identify issues and problems before they arise.
• Progress to taking escalated calls and complaints in line with procedures.
• Work with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

Skills

Customer Service

Excellent communication (Written and Verbal)

Ability to deal/ interact with different customers

Product Knowledge

Adaptive Approach

Education

Matric or NQF Level 4 equivalent

Job description

Job Overview

Huntswood is looking for Customer Service Advisers to join our global team. Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!

Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

Job Requirements

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum 1 year experience in a Gas & Electricity campaign
• Minimum of 1 year experience in customer service
• Basic understanding and knowledge of the UK Energy market is beneficial.

Required Skills

• Customer Service
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Product Knowledge
• Adaptive Approach

CoreBehavior

Huntswood’s employees are described as dependable, driven and collaborative. The job holder should align to our 6 Fundamental Values:

• Bring Your “A” Game
• Strive For Greater
• Enable and empower all employees
• Do the right thing
• Own it
• Deliver unbelievable service

It's not just about what we do, but the way we do it. And it's our values that make us special.

NB: All appointments are subject to the positive outcome of pre-employment verification checks.