Customer Service Supervisor

FlySafair; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An airline company is seeking an experienced manager in Durban to oversee ticket sales operations. Responsibilities include assisting passengers, supervising staff, and ensuring compliance with company policies. The ideal candidate should have a Grade 12 education, relevant experience in the airline industry, and excellent customer service skills. This is a full-time permanent position with a closing date of 15 August 2025.

Qualifications

• Minimum of 2-4 years experience in an Airline/Aviation environment.
• Must be willing to work weekends and public holidays.
• No criminal or credit record.

Responsibilities

• Assist passengers with ticket sales bookings and flight changes.
• Supervise ticket sales staff and their performance.
• Resolve customer complaints related to ticket sales.

Skills

Excellent customer service

Conflict resolution skills

Proficient in Microsoft Office

Excellent communication skills

Team player

Education

Grade 12 or equivalent

Travel Degree or Diploma

Job description

Description

• Assist passengers with ticket sales bookings and flight changes;
• Handle issues such as delays cancellations and other operational challenges;
• Explain processes to customers and provide assistance where necessary;
• Supervise Ticket Sales staff;
• Supervise ticket sales representatives including their training coaching and performance evaluation;
• Ensure that all ticket sales representatives adhere to FlySafair policies and procedures including pricing ticketing and refund policies;
• Resolve customer complaints and issues related to ticket sales;
• Oversee the day-to-day operations of the ticket sales department including managing staff scheduling and shifts;
• Ensure that all ticket sales are handled efficiently and accurately without any errors or discrepancies;
• Liaise with customers and maintain a visible accessible presence for both staff and passengers at all times.

Requirements

• Grade 12 or equivalent (Essential);
• Travel Degree or Diploma (Advantageous);
• Minimum of 2-4 years experience in an Airline / Aviation environment (Passenger Services and / or Ramp Services and / or Baggage Handling);
• No criminal or credit record;
• Must be willing to work on weekends and public holidays;
• Excellent understanding and experience of delivering great customer service;
• Proficient in the use of Microsoft Office (Word Excel and Outlook);
• Excellent communication skills (verbal and written);
• Conflict resolution skills;
• Excellent phone etiquette;
• Must be willing to work shifts.

Personal Attributes

• Professional;
• High integrity;
• Punctual;
• High degree of patience and assertiveness;
• Reliable and dependable;
• Ability to deal with confidential information;
• Team player;
• Immaculate time keeping;
• The ability to work well under pressure.

Application Guideline

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date please consider your application as unsuccessful.

FlySafair reserves the right

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

Closing Date : 15 August 2025

Work Level Senior

Job Type Permanent

Salary Market Related

EE Position No

Location Durban

Required Experience Manager

Key Skills

Business,Patient Care,Compliance,Facility,Emergency,Accounting,HVAC,Daily Operations,Direct Supervision,Professional Development,Service Management,Service Operations,Service Quality,Payroll,Service Technician

Employment Type Full-Time

Experience years

Vacancy 1