Customer Service à Afrique du Sud

Select how often (in days) to receive an alert:

Business Unit: DCM Distribution

Function: Call Center / Contact Center

Date: 7 Oct 2025

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.

This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

The successful individual will be required to perform the following key outputs:

• Achieve Insure sales monthly targets
• Communicate with members telephonically and via email on any queries
• Attend to daily administration of keeping stats updated
• Conduct Financial Needs Analysis on clients to provide sound advice
• Overcome client objections and improve customer service experience
• Adhere to service level agreements to ensure sales consistency in the department
• Adhere to all compliance requirements within the role

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Self managed
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
• PC literacy, email, word, excel
• NQF5 and RE5 qualification

• Tertiary qualification (Wealth Management)
• Minimum 2 years short-term product Knowledge

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.