Product Support Specialist – Automotive Software

Solera; Forest Hills; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading automotive data solutions provider seeks a Customer Support Specialist in Forest Hills, KwaZulu-Natal. The role involves troubleshooting and resolving complex issues related to their software while delivering exceptional customer service. Ideal candidates will have IT qualifications and experience in a technical support capacity, demonstrating excellent communication and problem-solving skills.

Qualifications

• 2-4 years' experience in a customer focused environment, preferably a contact center.
• Experience in technical or software support roles.
• Strong problem-solving and customer service skills.

Responsibilities

• Troubleshoot and resolve advanced issues for customers related to Solera software.
• Collaborate with Product Development and IT to diagnose problems.
• Deliver professional customer service within agreed SLAs and KPIs.

Skills

Customer service

Technical troubleshooting

Effective communication

Attention to detail

Foreign language skills

Education

IT qualifications

Tools

Salesforce Service Cloud

Telephony systems

Job description

A leading automotive data solutions provider seeks a Customer Support Specialist in Forest Hills, KwaZulu-Natal. The role involves troubleshooting and resolving complex issues related to their software while delivering exceptional customer service. Ideal candidates will have IT qualifications and experience in a technical support capacity, demonstrating excellent communication and problem-solving skills.