Merchant Care Consultant: Inbound/Outbound Client Support

The Legends Agency; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading online merchant company in Cape Town is seeking a Merchant After Care Consultant to provide exceptional customer service to corporate clients. You will nurture existing client relationships and resolve issues to ensure their satisfaction. The ideal candidate has at least 5 years of customer care experience and strong communication skills. This role offers a salary between R17,000.00 and R23,000.00 per month.

Qualifications

• Minimum of 5 years of experience in customer care or a related field, preferably in a corporate setting.
• Excellent command of the English language, both verbal and written.
• Proficiency in using CRM software and other relevant computer applications.

Responsibilities

• Provide exceptional customer service to corporate clients, catering to their needs.
• Conduct outbound calls to nurture and farm existing client relationships.
• Handle inbound inquiries, complaints, and requests effectively.

Skills

Customer care

Interpersonal skills

Problem-solving

CRM software proficiency

Attention to detail

Education

Grade 12 qualification or equivalent

Job description

A leading online merchant company in Cape Town is seeking a Merchant After Care Consultant to provide exceptional customer service to corporate clients. You will nurture existing client relationships and resolve issues to ensure their satisfaction. The ideal candidate has at least 5 years of customer care experience and strong communication skills. This role offers a salary between R17,000.00 and R23,000.00 per month.