Spa Receptionist

The Legends Agency; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A luxury wellness spa in Camps Bay is seeking a Spa Receptionist to enhance guest experiences. Responsibilities include greeting guests, managing appointments, and processing transactions. Candidates should have Grade 12, client service skills, and experience in a similar role. This position offers an inspiring environment focused on well-being and professional growth.

Qualifications

• Previous experience as a Spa Host or Receptionist in a Spa or Wellness Centre is preferred.
• Proficient in Microsoft Office (Word, Excel) and familiar with ESP systems.
• Knowledge of Opera Cloud is advantageous.

Responsibilities

• Greet guests warmly upon arrival and provide a welcoming atmosphere.
• Ensure every guest interaction is positive and manage their experience.
• Register new guests, process payments, and maintain accurate records.
• Assist in the smooth operation of the spa by coordinating appointments.
• Uphold high standards of customer service and professionalism.

Skills

Excellent Client Service Skills

Time Management

Proactive Mindset

Team Player

Education

Grade 12 or equivalent

Tools

Microsoft Office

ESP systems

Opera Cloud

Job description

If you have a genuine interest in enhancing well-being and a love for all things wellness-related, whether it's through promoting a healthy lifestyle, exploring the latest beauty trends, or helping others feel their best, we have the perfect position for you! We are seeking a Spa Receptionist to join the experienced and dynamic team at an exclusive spa nestled under Lions Head in Camps Bay.

What you will bring:

As our Spa Receptionist, you will be responsible for ensuring a seamless spa and salon wellness experience for our guests. Your key responsibilities will include:

• First Point of Contact: Greet guests warmly upon arrival and provide them with a welcoming atmosphere as they enter the spa.
• Manage Guest Experience: Ensure that every guest interaction is positive, offering tips on the best products and services to meet their needs.
• Handle Transactions: Register new guests, process payments for services, and issue invoices while maintaining accurate records of business transactions.
• Support Spa Operations: Assist in the smooth operation of the spa by coordinating appointments and managing schedules effectively.
• Maintain Professionalism: Uphold high standards of customer service and professionalism in all interactions.
• Educational Background: Grade 12 or equivalent.
• Experience: Previous experience as a Spa Host or Receptionist in a Spa or Wellness Centre is preferred.
• Technical Skills: Proficient in Microsoft Office (Word, Excel) and familiar with ESP systems; knowledge of Opera Cloud is extremely advantageous.

Skills:

• Excellent Client Service Skills: Strong communication abilities to interact effectively with guests and team members.
• Time Management: Ability to manage time effectively while handling multiple tasks in a fast-paced environment.
• Proactive Mindset: A self-motivated approach with a goal-oriented attitude.
• Team Player: Flexibility to work weekends and evenings as needed to support spa operations.

This position offers an incredible opportunity to work in a luxurious setting that values wellness and employee development. As our Spa Receptionist, you will play a vital role in creating memorable experiences for our guests while working in an inspiring environment.