Customer Service-Jobs in United States

For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home.

As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways.

Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission.

It's a colorful world - make your mark by joining the BIC team today.

Job Summary:

We believe that the way we reach our customers is as important as the product we choose to sell, and following this mission, the required position will be responsible for planning the supply of products in South Africa, to ensure optimal fill rate and customer satisfaction. Working in the end-to-end planning team and in close collaboration with the South Africa customer excellence, Sales, marketing and other required cross functional teams, the South Africa Supply Planner will be responsible for driving the planning operations to respond to the business needs, ensuring high customer service while optimizing inventory holdings.

Main Responsibilities / Tasks:

• Make monthly purchase forecasts for added value imported products and align with factory planners on availability and possible supply constraints.
• Place firm intercompany orders for local warehouse replenishment and follow up with factory planners until order is shipped.
• Ensure best possible container optimization on inbound orders, to keep Freight-In costs as low as possible.
• Responsible for local inventory levels; balance between intended service level and optimal inventory holdings.
• Keep track on Overstock and Slow-Moving items. Work with Sales and Marketing teams to propose actions to deplete them.
• Work closely with Marketing teams to ensure on-time availability of new products.
• Participate in local IBP process.
• Participate in the weekly production planning process.
• Ensure correct integration of inbound stock into the system; analyze inbound discrepancies if necessary and follow up until resolution.

• Intercompany Orders accuracy, MAPE at different Lags.
• Fill Rate Service Level, in value and volume.
• Inventory Holdings, absolute value and as % of Net Sales
• Slow Movers and Overstock.
• On Time New Products Launch.
• Customs clearance On Time
• On time reception
• Inbound Accuracy

• Supply Planning: Place intercompany orders in the system; follow up with factory planners on the open orders until availability is confirmed; optimize orders and build up optimal containers; share inbound information with local team to prepare reception at warehouse.
• Inventory Management: track inventory evolution; follow up on inventory depletion actions; track slow movers and overstock products; plan inventory holdings in terms of respecting inventory targets.
• Product-Data administrator: keep up to date product data in the planning systems, particular product status. Open and close products in planning systems to be able to forecast and supply accordingly.

• University degree completed in relevant field.
• A minimum of 2-3 years or more of relevant experience. Experience in Fast-moving consumer goods (FMCG) or related industry is a plus.
• Advanced Excel, MS Office.
• Any ERP knowledge.
• Strong team player.
• Good organizational and time management skills.
• Process Oriented. Ability to continuously improve a supply chain and manage complex customer needs.
• Efficient and can prioritize workload.
• Open-minded and cultural acumen.
• Solution-driven with the willingness and ability to implement innovative ideas and improve working methodologies. Able to break down complex issues into simple components and build/implement required action plans.

BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.

BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.