Customer Service Associate (work from home)

Mashreq Bank; South Africa; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A leading global e-commerce company is seeking Work-from-Home Customer Service Associates to deliver exceptional customer experiences via phone, chat, and email. The role requires strong communication skills, customer service mindset, and the ability to work independently. Join a dynamic team that supports millions of customers while enjoying flexible working conditions from the comfort of your home.

Benefits

Competitive salary

Paid training

Health insurance

Internet reimbursement

Employee discounts

Qualifications

• Prior customer service experience is an advantage but not mandatory.
• Freshers with strong communication skills are encouraged to apply.

Responsibilities

• Provide prompt assistance via chat, email, and voice channels.
• Resolve customer issues like order inquiries and returns.
• Maintain knowledge of Amazon's products and policies.

Skills

Excellent written and verbal communication skills in English

Strong customer service orientation

Ability to handle multiple tasks

Basic computer literacy

Reliable internet connection

Education

High school diploma or equivalent qualification

Job description

Job Summary

Amazon is seeking enthusiastic, customer-focused individuals to join our Customer Service team as Work-from-Home Customer Service Associates. In this role, you will be responsible for delivering world-class customer experiences through phone, chat, and email support. You will handle customer inquiries, resolve issues efficiently, and ensure customer satisfaction with professionalism and empathy. This is a great opportunity to be part of Amazon's dynamic team, supporting millions of customers across the globe while working comfortably from your home.

Key Responsibilities

• Provide prompt, courteous, and accurate assistance to customers via chat, email, and voice channels.

• Resolve customer issues such as order inquiries, returns, refunds, delivery tracking, and product information.

• Maintain up-to-date knowledge of Amazon's products, policies, and systems.

• Escalate complex issues to the appropriate department when necessary.

• Ensure customer satisfaction by handling each interaction with empathy, patience, and efficiency.

• Follow defined procedures and maintain performance standards related to response time, accuracy, and customer feedback.

• Document interactions and maintain clear records in customer management systems.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong customer service orientation with a problem‑solving mindset.

• Ability to handle multiple tasks simultaneously in a fast‑paced environment.

• Basic computer literacy, including familiarity with email, chat systems, and web browsers.

• Reliable internet connection and a quiet workspace suitable for remote work.

• High school diploma or equivalent qualification (Bachelor's degree preferred).

Experience

• Prior customer service experience (online, retail, or call center) is an advantage but not mandatory.

• Freshers with strong communication skills and a positive attitude are encouraged to apply.

Working Hours

• Flexible shifts including weekends, evenings, and holidays based on business needs.

• Full‑time and part‑time positions available.

• Work from the comfort of your home with Amazon's secure remote setup.

Knowledge, Skills, and Abilities

• Strong interpersonal and conflict‑resolution skills.

• Ability to work independently and manage time effectively.

• Attention to detail with a high level of accuracy.

• Adaptability to new tools, processes, and technology.

• Positive and professional demeanor under pressure.

Benefits

• Competitive salary and performance‑based incentives.

• Paid training and career development programs.

• Health insurance and employee wellness programs.

• Internet reimbursement for eligible employees.

• Employee discounts on Amazon products and services.

• Opportunity to work remotely from anywhere in your region.

Why Join Amazon

At Amazon, you will be part of a customer‑obsessed organization that values innovation, inclusion, and growth. You will have the chance to develop your skills, work with a supportive global team, and contribute to a company that is transforming the way the world shops. Join Amazon and be part of a culture that celebrates creativity, rewards excellence, and encourages career advancement.

How to Apply

Interested candidates can apply directly through the Amazon Careers Portal at www.amazon.jobs.
Search for Customer Service Associate – Work from Home and complete the online application form.
Shortlisted candidates will be contacted for an online assessment and virtual interview.