Virtual Customer Service Representative (Work From Home)

Mashreq Bank; South Africa; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service firm in South Africa is seeking a motivated Virtual Customer Service Representative. This role allows you to assist customers from home, ensuring each interaction is handled with professionalism. Ideal candidates possess strong communication skills, a customer-oriented approach, and can work independently. Apply now to be part of a supportive team culture.

Benefits

Work from home

Flexible schedule

Performance-based incentives

Comprehensive training

Paid time off

Qualifications

• Prior experience in customer service preferred.
• Freshers with strong communication skills encouraged to apply.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently.
• Maintain records of customer interactions.

Skills

Excellent verbal and written communication skills in English

Strong customer service orientation

Ability to multitask and prioritize

Basic computer literacy

Reliable internet connection

Ability to work independently

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job Summary

The Elite Job is seeking a highly motivated and customer-focused Virtual Customer Service Representative to join our remote support team. This position is ideal for individuals who enjoy assisting others, resolving issues efficiently, and representing a reputable brand from the comfort of their own home. As a Customer Service Representative, you will be the first point of contact for customers, ensuring that every interaction is handled with professionalism, empathy, and a commitment to excellence.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently, escalating complex cases when necessary.
• Maintain detailed and organized records of customer interactions using CRM software.
• Collaborate with internal teams to ensure customer satisfaction and issue resolution.
• Follow company communication guidelines and standard operating procedures.
• Continuously improve knowledge of company products and services to better assist customers.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong customer service orientation with a positive and empathetic attitude.
• Ability to multitask, prioritize, and manage time effectively.
• Basic computer literacy with proficiency in using email, chat platforms, and CRM tools.
• Reliable internet connection and a quiet home workspace.
• High school diploma or equivalent required; additional training or certifications in customer service is a plus.

Experience

• Prior experience in customer service, call centers, or remote support roles preferred.
• Freshers with strong communication and problem-solving skills are also encouraged to apply.

Working Hours

• Flexible working hours with shifts available for both full-time and part-time positions.
• Candidates should be available to work on weekends or holidays if required by the business.

Knowledge, Skills, and Abilities

• Exceptional listening and comprehension skills.
• Ability to handle stressful situations and difficult customers with patience.
• Strong problem-solving and analytical thinking capabilities.
• Familiarity with common customer service software and online collaboration tools.
• Self-motivated, reliable, and capable of working independently in a remote environment.

Benefits

• Work from the comfort of your home with a flexible schedule.
• Competitive pay with performance-based incentives.
• Comprehensive training and career development opportunities.
• Paid time off, bonuses, and other employee rewards.
• Supportive virtual team culture with opportunities for growth and advancement.

Why Join The Elite Job

At The Elite Job, we believe in empowering our team members with the tools and opportunities they need to succeed. You will work with a diverse, dynamic, and supportive team that values innovation, collaboration, and personal growth. Joining us means becoming part of a company that genuinely cares about its employees and customers alike.

How to Apply

Interested candidates can apply by submitting their updated resume along with a short cover letter highlighting relevant skills and experience.
Please send your application to us or apply directly through our official website at www.theelitejob.com/careers.