Application Support Analyst

Performit Personnel; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global company in Gqeberha is seeking an experienced Application Support Analyst. This role focuses on the operational support and maintenance of critical applications, including Learning Management Systems. Candidates should have strong analytical skills, proficiency in HTML and CSS, and exceptional communication abilities. This position offers an opportunity to collaborate within cross-functional teams, ensuring seamless user support and system improvements.

Qualifications

• 3+ years of experience in Learning and Development or application support.
• Proficiency in HTML, CSS, and scripting.
• Experience in technology or logistics industries is a plus.

Responsibilities

• Monitor and maintain performance of business applications.
• Resolve application issues and minimize downtime.
• Manage user accounts and provide training on platforms.

Skills

Troubleshooting

Analytical skills

Problem-solving

HTML proficiency

CSS proficiency

Communication skills

Customer service orientation

Education

Bachelor’s degree in HR, Education, Business Administration, or Computer Science

Equivalent work experience

Tools

Docebo LMS

Office 365

Workday HRIS

CRM systems

Helpdesk ticketing applications

Job description

We are looking for an experienced Application Support Analyst for a Global Company in Port Elizabeth.

SUMMARY

The Application Support Analyst is responsible for the operational support, maintenance, and enhancement of business-critical applications, including Learning Management Systems (LMS), enterprise platforms, and internal tools. This role ensures system integrity, user support, incident resolution, and continuous improvement across multiple applications. The position requires strong analytical skills, technical proficiency, and the ability to collaborate with cross-functional teams to meet business needs.

QUALIFICATIONS AND SKILLS REQUIRED

• Bachelor’s degree in HR, Education, Business Administration, Computer Science, or a related field, and/or equivalent work experience
• At least three (3) years of experience in Learning and Development, particularly with the Docebo LMS platform and/or in business application support and administration
• Proficiency in HTML, CSS, scripting, and debugging code
• Familiarity with ITIL practices and software development lifecycle
• Strong troubleshooting, analytical, and problem-solving skills
• Proficiency in Office 365 (Excel, Teams, SharePoint), Workday HRIS, CRM systems, and Helpdesk ticketing applications
• Ability to read and debug code is essential; coding/development qualifications are advantageous
• Experience in the technology, supply chain, logistics, or freight forwarding industries is a plus
• Excellent verbal and written communication skills, with the ability to interact effectively with all levels of an organization
• Exceptional customer service orientation and team collaboration skills
• Ability to present ideas clearly to business stakeholders and users
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals
• Ability to write routine reports, correspondence, and technical documentation
• Ability to speak effectively before groups of customers or employees

SKILLS NEEDED

• Strong troubleshooting, analytics, and problem-solving abilities
• High degree of initiative, mature judgment, and discretion
• Excellent attention to detail, organizational skills, and ability to prioritize tasks in a fast-paced, high-pressure environment
• Proven ability to manage multiple, time-sensitive projects while maintaining day-to-day operations

KEY RESPONSIBILITIES

• Application & System Support:
  • Monitor and maintain performance of business applications and platforms
  • Troubleshoot and resolve application issues, driving root cause analysis to minimize downtime
  • Support integrations with enterprise systems (e.g., HRIS, CRM, Active Directory)
  • Collaborate with vendors and development teams for issue resolution and feature enhancements
  • Maintain system documentation, compliance records, and disaster recovery plans
• User & Course Management (LMS and other platforms):
  • Manage user accounts, permissions, and access controls
  • Administer course creation, enrollment rules, and notifications
  • Provide training and support to power users and business units
  • Customize platform features using HTML, CSS, and vendor tools
• Reporting & Analytics:
  • Generate ad hoc and scheduled reports for compliance, performance, and usage
  • Analyze data flows and identify opportunities for automation and optimization
  • Present findings and recommendations to stakeholders
• Process Improvement & Project Coordination:
  • Identify and implement process and system improvements
  • Participate in cross-functional projects and coordinate resources
  • Ensure alignment with IT strategy and business objectives