Customer Service ofertas em África do Sul

The successful applicant will be responsible for managing all subordinate staff in integrated services in accordance with sector strategy, contract specifications and statutory regulations. This will include managing operational costs, providing operational support, oversee client services, training, audits, and industrial relations related issues in a hospital environment.

• Minimum 5 years’ cleaning experience specifically in a hospital environment
• Experience in highly commercial and sensitive markets is compulsory
• People management experience
• Project Management experience in cleaning would be an advantage
• Computer literate
• Valid driver’s license with own vehicle will be preferable

• Knowledge of the Hospitality cleaning sector
• Knowledge of South African and industry-specific lawsKnowledge of MS Office; specifically Excel and Word
• Knowledge of HSE
• Proactive approach and attention to detail
• Professional
• Very good customer service skills
• Very good management skills
• Excellent communication skills
• Ability to manage and ensure cost remain within the budget and promote costs saving where achievable
• Ability to draft, extract and analyse reports
• Excellent interpersonal and leadership skills
• Sound administration skills
• Ability to adapt to a changing environment and prioritise effectively
• Ability to work flexible hours when required

• Operational coordination of Soft Services; ensuring that the standard of service received from external contractors is aligned with Client’s and business’ requirements
• Efficient SLA management and proactively engage with clients to build long-term, profitable relationships
• Effective and efficient people management ensuring a high performing team
• Manage environmental safety in line with the client and business strategy