Cleaning Contract Manager - East London

Empact Group; East London; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading service management company in East London is seeking a dedicated Operations Manager to oversee cleaning services in a hospital environment. This role requires a minimum of 5 years of relevant experience, exceptional people and project management skills, and the ability to maintain high standards of service. The successful applicant will manage operational costs, support staff training and audits, ensuring compliance with statutory regulations while fostering client relations.

Qualifications

• Minimum 5 years of cleaning experience specifically in a hospital environment.
• Experience in highly commercial and sensitive markets is compulsory.
• Valid driver's license with own vehicle will be preferable.

Responsibilities

• Manage all subordinate staff in integrated services.
• Ensure the standard of service received from external contractors.
• Engage with clients to build long-term, profitable relationships.

Skills

Cleaning experience

People management

Customer service skills

Communication skills

Leadership skills

Education

Minimum 5 years’ cleaning experience in a hospital

Project Management experience

Tools

MS Office (Excel and Word)

Job description

The Main Purpose of the job

The successful applicant will be responsible for managing all subordinate staff in integrated services in accordance with sector strategy, contract specifications and statutory regulations. This will include managing operational costs, providing operational support, oversee client services, training, audits, and industrial relations related issues in a hospital environment.

Education And Experience

• Minimum 5 years’ cleaning experience specifically in a hospital environment
• Experience in highly commercial and sensitive markets is compulsory
• People management experience
• Project Management experience in cleaning would be an advantage
• Computer literate
• Valid driver’s license with own vehicle will be preferable

Knowledge, Skills And Competencies

• Knowledge of the Hospitality cleaning sector
• Knowledge of South African and industry-specific lawsKnowledge of MS Office; specifically Excel and Word
• Knowledge of HSE
• Proactive approach and attention to detail
• Professional
• Very good customer service skills
• Very good management skills
• Excellent communication skills
• Ability to manage and ensure cost remain within the budget and promote costs saving where achievable
• Ability to draft, extract and analyse reports
• Excellent interpersonal and leadership skills
• Sound administration skills
• Ability to adapt to a changing environment and prioritise effectively
• Ability to work flexible hours when required

Key areas of responsibility

• Operational coordination of Soft Services; ensuring that the standard of service received from external contractors is aligned with Client’s and business’ requirements
• Efficient SLA management and proactively engage with clients to build long-term, profitable relationships
• Effective and efficient people management ensuring a high performing team
• Manage environmental safety in line with the client and business strategy