Strategic Client Success Partner

Infotelligent; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A growing B2B data startup is seeking a Customer Success Manager to join their team in Pretoria, South Africa. In this role, you will build strategic relationships with clients, ensuring their satisfaction and driving continued value from the company’s platform. Ideal candidates will have strong communication skills, a problem-solving attitude, and at least 2 years of customer service experience. The role includes onboarding new clients, advocating for client needs, and assisting them in maximizing their investment in Infotelligent products.

Qualifications

• 2+ years of experience in customer service positions.
• Ability to establish trusted advisor relationships with clients.
• Proficiency in tracking and reporting on customer success metrics.

Responsibilities

• Develop strategic relationships with assigned clients to ensure satisfaction.
• Advocate for client needs and collaborate with the Product team.
• Onboard new clients and improve user engagement proactively.
• Build a knowledge base to assist customers in using Infotelligent products.

Skills

Strong communication

Interpersonal skills

Organizational skills

Customer-centric approach

Creative thinking

Problem solving

Get-it-done attitude

Job description

A growing B2B data startup is seeking a Customer Success Manager to join their team in Pretoria, South Africa. In this role, you will build strategic relationships with clients, ensuring their satisfaction and driving continued value from the company’s platform. Ideal candidates will have strong communication skills, a problem-solving attitude, and at least 2 years of customer service experience. The role includes onboarding new clients, advocating for client needs, and assisting them in maximizing their investment in Infotelligent products.