Strategic Retail Leader: Growth & Customer Excellence

Eskom Communications; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading energy provider in Johannesburg is seeking a Senior Manager Retail to lead delivery services for customers. This role involves formulating retail strategies, managing energy and network services, and driving product development. Candidates should have a B Degree or B Tech in Marketing/Commerce/Sciences/Engineering with at least 10 years of experience in customer service environments. This position offers an opportunity to build customer relations and manage stakeholder communications effectively.

Qualifications

• 10+ years extensive experience in a customer service environment.
• Understanding of customer service theory.

Responsibilities

• Formulate and develop a retail strategy.
• Manage energy and network services.
• Drive development and marketing of products.
• Lead customer acquisition process.
• Implement a revenue management process.
• Build and maintain customer relations.
• Lead stakeholder relationship management.

Skills

Integrity

Honesty

Trustworthiness

Professionalism

Team Leader

Results and delivery focused

Build effective relationships

Coaching

Mentoring

Developing

Understanding process management

Sound interpersonal relations

Well-developed communication

Credibility and ability to build commitment for customer satisfaction

Accreditation in customer service leadership

General management

Education

B Degree in Marketing / Commerce / Sciences / Engineering at a NQF7 level

B Tech in Marketing / Commerce / Sciences / Engineering at a NQF7 level

Job description

A leading energy provider in Johannesburg is seeking a Senior Manager Retail to lead delivery services for customers. This role involves formulating retail strategies, managing energy and network services, and driving product development. Candidates should have a B Degree or B Tech in Marketing/Commerce/Sciences/Engineering with at least 10 years of experience in customer service environments. This position offers an opportunity to build customer relations and manage stakeholder communications effectively.