Customer Service jobs in United States

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Human Resources Officer, C5

Seriti, Khutala Colliery, Mpumalanga

Internal & External

Ref no: MMS031/25GS

Closing date: 18 April 2025

Responsibilities will include but not limited to:

HR Administrator

• Act as key liaison to all stakeholders to ensure seamless integration of HR administrative processes
• Provide administrative support to HR related projects or change initiatives as required
• Identify and address opportunities to improve productivity, efficiency and quality of HR administration processes
• Ensure consistent compliance to and communication of relevant HR policies and procedures to employees
• Provide a wide range of administrative support across all HR functions (Remuneration and Benefits, payroll, etc.)

• Resolve basic personnel admin queries received from employees and other HR staff
• Administrate inbound and outbound correspondence – incl. preparation of standard letters and reports, processing of paper forms submitted by employees, etc.
• Maintain HR / personnel records - incl. filing, archiving, scanning (as per standard process in respective asset).
• Manage fund benefit queries and claims related to incapacity process.

• Manage employee data from site and assist in updating on the system e.g. address, next of kin etc.
• Provide administrative support for Rewards & Recognition process (incl. Operation production bonus files for confirmation of employee lists).
• Assist employee with UI19
• Submit requests for employee data in 1SAP and provide related administration support.

• Process standard employee queries and collaborate with all key stakeholders, monitor progress, track completion, and inform about outcomes.
• Perform payroll related administration queries (e.g., Absence quotas) as required
• Provide HR Coordinators with relevant information and insight related to employee queries or grievances that enable more effective case management and good employee relationships.
• Administrate employee surveys as required.
• Receive, file, and manage employee documentation – individual filing as per the standard.
• Manage the operations filling room.
• Administrate documents for incapacity, employee medical records.
• Follow up with the fund process as well as with employees on outstanding documentation, receive letters.

• Diploma in Human Resources or occupationally directed ETD Practice in a similar field
• 2 years’ experience in Human Resources with a Degree or Diploma or 10 years relevant experience
• Experience in relevant HR sub-functions with basic knowledge of mining and relevant legislation including: Mineral and Petroleum Resources Development Act; Mine Health and Safety Act; BBBEE Act, 2003; Minerals Codes of Good Practices; Mining Charter; Labour Relations Act, 1995; Basic Conditions of Employment Act, 1997; Employment Equity Act, 1998; Skills Development (and Levies) Act, 1998; Occupational Health and Safety Act, 1993
• Experience in recruitment and selection processes
• Strong customer service orientation
• Knowledge of HR theories, principles, and benchmarks
• Sound knowledge of HR policies, procedures, and legislative compliance
• Conflict management skills
• Report writing skills
• Computer literacy: MS Office and SAP/SAGE
• Valid driver’s license
• In possession or able to obtain a valid Certificate of Fitness

• Degree/National Diploma or equivalent in Information Management/Human Resources Development/Industrial Psychology (NQF Level 7)

• Please use Google Chrome as default browser when applying to enable the attachment of documents
• A CV with certified copies (certification within a 3-month period) of relevant qualifications, together with ID document & valid driver’s license must be accompanied with your application
• Appointments will be made in line with Employment Equity targets
• All applicants are thanked for their interest
• Applications not responded to within 30 days of closing date should be regarded as unsuccessful
• Communication will be with shortlisted candidates only