24/7 IT Monitoring & Incident Analyst

Kerridge Commercial Systems; Johannesburg; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A leading global software provider is looking for an Infrastructure Event Management Analyst to ensure effective system monitoring and provide technical support in a hybrid work environment. The role involves working on a rotating 12-hour shift, handling system events and alerts using monitoring applications. Ideal candidates will have a strong IT background, relevant certifications, and excellent problem-solving skills, with a passion for quality customer service. This position offers a chance to grow with an expanding company that values diverse talent.

Benefits

Hybrid work model

Continuous learning opportunities

Inclusive workplace culture

Qualifications

• Sound understanding of modern IT equipment, including PCs, Networks and Routers.
• Ability to troubleshoot problems logically and escalate when necessary.
• Experience working both in a team and independently.

Responsibilities

• Continuously monitor systems and networks to detect and address issues.
• Provide round-the-clock support for hardware, software, and network issues.
• Maintain accurate records of issues and solutions.

Skills

Technical Support

Problem Solving

Interpersonal Skills

Attention to Detail

Time Management

Education

Relevant IT Certifications (e.g., CompTIA A+, Network+)

Tools

Monitoring Applications

Windows Operating System

Linux (bonus)

Job description

A leading global software provider is looking for an Infrastructure Event Management Analyst to ensure effective system monitoring and provide technical support in a hybrid work environment. The role involves working on a rotating 12-hour shift, handling system events and alerts using monitoring applications. Ideal candidates will have a strong IT background, relevant certifications, and excellent problem-solving skills, with a passion for quality customer service. This position offers a chance to grow with an expanding company that values diverse talent.