Customer Service jobs in South Africa

Faircape Health Tokai Estate is a world‑class Sub‑Acute Care and Rehabilitation Centre, providing high‑quality restorative care to patients recovering from Neurological, Orthopaedic, Surgical and Respite‑related conditions. Our focus is on supporting patients through the most critical stage of recovery — bridging the transition from hospital to home with compassion, precision, and excellence.

At Tokai Healthcare, you become part of a high‑performing Multidisciplinary Team (MDT) that includes some of the industry’s leading clinicians, therapists, and healthcare specialists. Our environment is purposefully designed to promote healing, restore function, and improve quality of life.

We are looking for an organised, professional, people‑centered Healthcare Receptionist to join our team at Tokai Estate within the Southern Suburbs of Cape Town.

If you are a strong administrator with exceptional communication skills and a genuine passion for supporting others, this is the perfect opportunity for you.

At Faircape, you’re not just taking a job — you’re joining a collaborative team that supports, uplifts, and learns from one another.

• Above market‑related salaries - we pay for excellence
• Shift Work - enjoy a balanced 16.25‑shift roster (07h00–19h00), where you only work 2 days one week and 5 days the opposite week, offering structured flexibility and meaningful work‑life balance
• Quarterly Performance Bonuses – your hard work is recognised and rewarded
• Long‑Service Leave – celebrating long‑term commitment and loyalty
• Discounts on our high‑speed ISP packages through Faircom
• Modern, well‑resourced healthcare environment
• Professional growth through daily MDT collaboration
• A supportive team culture where everyone helps each other succeed

At Faircape Health Tokai Estate, you are part of something meaningful — a team united in providing exceptional patient care and operational excellence.

• Welcome and greet all visitors into the healthcare unit in a courteous manner
• Answer all telephone calls in a courteous and professional manner
• Direct calls promptly, efficiently and courteously
• Receive and convey messages in writing, verbally and electronically to the relevant person timeously
• Open, stamp and distribute all incoming mail appropriately daily
• Ensure communication in the healthcare facility is conducted in a professional manner
• Check all required diaries for appointments, messages, instructions and convey to relevant departments / personnel daily
• Daily reconciliation of the ERS (clockings) vs the roster for nursing staff and support payroll accuracy for the nursing team
• Ensure all administrative duties relating to the efficient running of the Duty Station are completed accurately and timeously
• Attend to all deliveries, queries, maintenance and sub‑contractors entering the healthcare unit
• Assist with billing and charge sheets
• Collect payments from patients upon discharge when applicable
• Assist the admin team to ensure the professional running of the facility when required

• Proven experience within a similar role
• Experience in hospital/medical environment advantageous
• Administration qualification would be an advantage

• Computer literate (Google Docs advantageous)
• Proven organisational and administrative skills
• Professional communication skills – both verbal and written
• Customer service orientated
• Strong interpersonal skills
• Neat, professional and presentable
• Responsible, accountable and dedicated
• Be able to work in a team and independently
• Excellent attention to detail

• Solid and positive written references
• Clear credit record
• No criminal record

Normal working days for Reception are Mondays to Sundays. Working day would be from 07h00 until 19h00.

The salary on offer is market related. The amount offered will be dependent on qualifications, experience, and other market‑related factors.

To see more about Faircape and what we have to offer go and look at our informative website - https://faircape.co.za/ If you do not hear from us within two weeks, please deem your application unsuccessful.