Receptionist

Faircape Health; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A healthcare service provider in South Africa is looking for an organised Healthcare Receptionist to join their team at Tokai Estate. The candidate must have proven administrative skills and experience in a similar role, ideally in a healthcare environment. Responsibilities include greeting patients, managing appointments, and assisting with billing. The position offers competitive, market-related salaries in a supportive and professional environment.

Benefits

Above market-related salaries

Quarterly Performance Bonuses

Long-Service Leave

Professional growth opportunities

Supportive team culture

Qualifications

• Proven experience in a healthcare reception role.
• Experience in a hospital or medical environment is advantageous.
• Strong administrative and organisational skills.

Responsibilities

• Greet visitors entering the healthcare unit.
• Answer phone calls and direct them appropriately.
• Manage mail and messages efficiently.
• Assist in billing and payment collection.
• Maintain accurate administration for duty station.

Skills

Organisation

Professional communication

Customer service

Attention to detail

Interpersonal skills

Education

Administration qualification

Tools

Google Docs

Job description

Faircape Health – Tokai Estate | Southern Suburbs, Cape Town

Faircape Health Tokai Estate is a world‑class Sub‑Acute Care and Rehabilitation Centre, providing high‑quality restorative care to patients recovering from Neurological, Orthopaedic, Surgical and Respite‑related conditions. Our focus is on supporting patients through the most critical stage of recovery — bridging the transition from hospital to home with compassion, precision, and excellence.

At Tokai Healthcare, you become part of a high‑performing Multidisciplinary Team (MDT) that includes some of the industry’s leading clinicians, therapists, and healthcare specialists. Our environment is purposefully designed to promote healing, restore function, and improve quality of life.

We are looking for an organised, professional, people‑centered Healthcare Receptionist to join our team at Tokai Estate within the Southern Suburbs of Cape Town.

If you are a strong administrator with exceptional communication skills and a genuine passion for supporting others, this is the perfect opportunity for you.

Why Join Faircape?

At Faircape, you’re not just taking a job — you’re joining a collaborative team that supports, uplifts, and learns from one another.

Employee Benefits

• Above market‑related salaries - we pay for excellence
• Shift Work - enjoy a balanced 16.25‑shift roster (07h00–19h00), where you only work 2 days one week and 5 days the opposite week, offering structured flexibility and meaningful work‑life balance
• Quarterly Performance Bonuses – your hard work is recognised and rewarded
• Long‑Service Leave – celebrating long‑term commitment and loyalty
• Discounts on our high‑speed ISP packages through Faircom
• Modern, well‑resourced healthcare environment
• Professional growth through daily MDT collaboration
• A supportive team culture where everyone helps each other succeed

At Faircape Health Tokai Estate, you are part of something meaningful — a team united in providing exceptional patient care and operational excellence.

Duties will include, but not be limited to:

• Welcome and greet all visitors into the healthcare unit in a courteous manner
• Answer all telephone calls in a courteous and professional manner
• Direct calls promptly, efficiently and courteously
• Receive and convey messages in writing, verbally and electronically to the relevant person timeously
• Open, stamp and distribute all incoming mail appropriately daily
• Ensure communication in the healthcare facility is conducted in a professional manner
• Check all required diaries for appointments, messages, instructions and convey to relevant departments / personnel daily
• Daily reconciliation of the ERS (clockings) vs the roster for nursing staff and support payroll accuracy for the nursing team
• Ensure all administrative duties relating to the efficient running of the Duty Station are completed accurately and timeously
• Attend to all deliveries, queries, maintenance and sub‑contractors entering the healthcare unit
• Assist with billing and charge sheets
• Collect payments from patients upon discharge when applicable
• Assist the admin team to ensure the professional running of the facility when required

Requirements:

• Proven experience within a similar role
• Experience in hospital/medical environment advantageous
• Administration qualification would be an advantage

Skills and Knowledge:

• Computer literate (Google Docs advantageous)
• Proven organisational and administrative skills
• Professional communication skills – both verbal and written
• Customer service orientated
• Strong interpersonal skills
• Neat, professional and presentable
• Responsible, accountable and dedicated
• Be able to work in a team and independently
• Excellent attention to detail

Specific Requirements:

• Solid and positive written references
• Clear credit record
• No criminal record

Working Hours:

Normal working days for Reception are Mondays to Sundays. Working day would be from 07h00 until 19h00.

The salary on offer is market related. The amount offered will be dependent on qualifications, experience, and other market‑related factors.

To see more about Faircape and what we have to offer go and look at our informative website - https://faircape.co.za/ If you do not hear from us within two weeks, please deem your application unsuccessful.