Service Consultant

AfroCentric Group; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare company in South Africa is seeking Service Consultants to join their Talent Pool in Cape Town. Ideal candidates must have strong communication skills, 1-3 years of experience in customer service, and be proactive in handling queries and complaints. The role requires delivering exceptional service across various channels and involves compliance with company policies. A Grade 12 / Matric qualification is essential for applicants. This is a 6-month fixed-term contract.

Qualifications

• 1–3 years’ experience in a customer service or client-facing role.
• Proven ability to promote and cross-sell products.
• Ability to handle queries and complaints efficiently.

Responsibilities

• Deliver outstanding customer service through various channels.
• Process transactions and maintain accurate records.
• Ensure compliance with company policies and procedures.

Skills

Customer service

Strong communication skills

Interpersonal skills

Ability to work under pressure

Computer literacy (MS Office)

Education

Grade 12 / Matric

Job description

Position: Service Consultant - Talent Pool | CapeTown

Location: Zonnebloem / Woodstock

6 Months Fixed Term Contract

AfroCentric Health is on an ambitious journey to 2030, driven by our purpose to make healthcare more accessible, affordable, and sustainable for all South Africans.

Introduction and Purpose

Are you passionate about delivering exceptional customer service and looking to join a dynamic team? We are building a Talent Pool of experienced and customer-focused Service Consultants. If you’re proactive, solution-oriented, and thrive in a fast-paced environment, we want to hear from you!

This is a general application to join our Talent Pool. By applying, you will be considered for upcoming Service Consultant roles as they become available continuously. We will contact shortlisted candidates when a suitable position arises.

Duties & Responsibilities

• Deliver outstanding customer service through various channels (phone, email, etc.).
• Handle customer queries, complaints, and service requests efficiently.
• Process transactions and maintain accurate records.
• Promote and cross-sell relevant products and services.
• Ensure compliance with company policies and procedures.

Desired Experience & Qualification

Minimum Requirements

• Grade 12 / Matric (essential).
• 1–3 years’ experience in a customer service or client-facing role.
• Strong communication and interpersonal skills.
• Computer literacy (MS Office package, etc.)
• Ability to work under pressure and meet deadlines.

As part of our application process, we need to complete a skills assessment:

🔗 Access the Assessment:

Assessment Link: https://medscheme.pivotalgroup.io/assessments/competency

📝 Instructions:

• Create your user profile on the platform before starting the assessment.
• Click on Sign Up
• To Sign Up, please enter

Email

And your preferred password

• After creating a user profile, please log in with your created profile

Ensure a stable internet connection and limit distractions.

Have a pen, paper, and calculator ready.

You have 5 days to complete the assessment

⏱️ The assessment takes approximately 1 hour and includes timed sections.

🛠️ Technical Support:

If you experience any issues, please contact:

• Lerato Mosola: [e-mail]
• William Hardie: [e-mail]

We look forward to receiving your application and completed assessment and wish you the best of luck in this next phase of the selection process.

Please note that if you have not received feedback in the next 4 weeks, please consider your application as unsuccessful