Customer Service Consultant (Deposits)

Hollywoodbets; Durban; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A leading South African gaming company is seeking a Customer Service Consultant (Deposits) to join its dynamic team in Umhlanga, Kwa-Zulu Natal. The role involves managing customer queries regarding deposits and branch withdrawals, ensuring high-quality customer service. Candidates should have at least 6 months of experience in a Contact Centre. This is an exciting opportunity to grow in a vibrant environment that values innovation and teamwork.

Qualifications

• 6 months Contact Centre experience.

Responsibilities

• Allocate deposits to customer accounts accurately.
• Attend to unaccounted transactions daily.
• Process withdrawal requests from branches.
• Resolve customer queries effectively across platforms.
• Maintain quality assurance targets.

Skills

Contact Centre experience

Job description

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Customer Service Consultant (Deposits) to be based in Umhlanga, Kwa-Zulu Natal. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for attending to all customer queries in relation to deposits as well as processing of branch withdrawals on request.

With Hollywoodbets You Will

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• 6 months Contact Centre experience

What You’ll Do For The Brand

• Allocate deposits to customer accounts accurately using the designated platform.
• Unaccounted transactions are attended to daily.
• Process withdrawal requests from branches that the prescribed withdrawals checklist is adhered to.
• Effective resolution of customer queries across various platforms. Perform prescribed security checks for effective query resolution.
• Resolve customer queries timeously.
• Investigate and resolve account related issues or discrepancies, working closely with internal and external stakeholders until completion.
• Displays good customer service principles in their dealings with customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for account queries is maintained.
• Quality Assurance targets to be achieved and interventions to be implemented to increase quality where there are shortfalls.
• Attend to ad-hoc functions as required due to operational requirements.

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note that only applicants who meet the stipulated minimum requirements will be considered.