Customer Service Consultant Foreign Language–Specific

Hello Group Recruitment; Centurion; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking a dedicated Customer Service Consultant for their Call Centre in Centurion, Gauteng. The role requires fluency in one or more foreign languages to assist a diverse customer base. Responsibilities include managing calls, handling customer inquiries, and ensuring satisfaction while capturing information accurately. The office offers a vibrant work culture with exciting team events and a supportive environment to thrive in.

Benefits

Onsite Barista

Exciting Team Events

Teambuilding Activities

Family-like culture

Top-notch office space

Qualifications

• Must communicate fluently in at least one foreign language to support diverse customers.
• Experience in managing inbound and outbound calls is preferred.
• Ability to accurately capture information in a ticketing system.

Responsibilities

• Manage inbound and outbound calls in a customer service capacity.
• Handle customer inquiries and requests for documentation.
• Ensure high levels of customer satisfaction through effective service.

Skills

Fluency in foreign languages (e.g., Hindi, Chichewa, Gujarati, Urdu)

Customer service skills

Effective communication skills

Job description

Job description

Hello Group is seeking to appoint a dedicated, foreign language–specific Customer Service Consultant to join our Call Centre Department. The ideal candidate must be able to communicate fluently in at least one foreign language (e.g., Hindi, Chichewa, Gujarati, Urdu, Portuguese, Swahili, Bengali, French, etc.) to support our diverse customer base.

The Customer Service Consultant will be responsible for managing both inbound and outbound calls, handling customer inquiries, verifying and requesting source‑of‑funds documents, and accurately capturing detailed information into the bank’s ticketing system. In addition, the consultant will be required to authenticate customers when their banking information changes, provide language‑specific assistance where needed, and ensure a high level of customer satisfaction while managing their assigned tickets.

Hello Group is a South African company with a bold mission: to create game‑changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low‑cost, easily accessible, and simple‑to‑use financial solutions, all powered by cutting‑edge technology.

What Hello Group Offers

• Onsite Barista – Because life’s too short for bad coffee!
• Exciting Team Events – Work hard, play harder!
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things!
• A Top‑Notch Office Space – Where inspiration meets innovation.

Customer Service Consultant • Die Hoewes, Centurion, Gauteng, South Africa