MSP Technician

Believe Resourcing; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading Managed Service Provider in Cape Town is seeking an experienced MSP Technician to provide on-site technical support for clients. The ideal candidate will have a minimum of 5 years of experience in an MSP environment and be proficient in hardware and software troubleshooting, as well as knowledgeable in networking and Windows Server systems. This role offers a dynamic work environment with opportunities for continuous learning and growth.

Benefits

Collaborative team culture

Hands-on experience with diverse clients and technologies

Continuous learning and development opportunities

Qualifications

• Minimum 5 years of experience in an MSP environment.
• Advanced experience with Windows Server (2012 R2 and newer).
• Solid understanding of networking principles (IP addressing, VLANs, routing).
• Valid driver’s licence and reliable vehicle essential for visits.

Responsibilities

• Deliver on-site technical support for desktops, laptops, and networking equipment.
• Diagnose, troubleshoot, and resolve hardware and software issues.
• Perform system maintenance and updates on servers and end-user devices.
• Install and configure switches, routers, VLANs, and firewalls.

Skills

Technical support for hardware and software issues

Experience in a Managed Service Provider (MSP) environment

Advanced experience with Windows Server

Knowledge of networking principles

Proficiency in Windows and macOS

Strong communication skills

Education

Certifications such as CompTIA A+, Network+, MCSA, or MCSE

Tools

VMware vSphere

Microsoft Office 365

Azure

Job description

MSP Technician

Location: Cape Town, South Africa
Type: Full-Time | On-Site
Salary: R18,000 – R20,000 CTC per month (depending on experience)
Availability: Immediate

About the Company

Our client is a leading Managed Service Provider (MSP) based in Cape Town, offering IT and connectivity support to a diverse client base. Known for exceptional technical service, reliability, and innovation, they provide a fast-paced, collaborative work environment with a strong focus on growth and professional development.

About the Role

We are seeking an experienced MSP Technician to join the team. This is a fully on-site role, and only candidates with proven experience working within a Managed Service Provider (MSP) environment will be considered. Candidates from in-house IT teams or fully remote roles will not be eligible. The successful candidate will provide field and helpdesk support, maintain client systems, and work across a range of infrastructure, hardware, and cloud-based technologies.

Why Join Them

• Be part of a fast-growing and dynamic MSP environment
• Get hands-on experience with diverse clients and technologies
• Enjoy a collaborative and professional team culture
• Opportunity for continuous learning and development
• On-site role with face-to-face client engagement

Key Responsibilities

• Deliver on-site technical support for desktops, laptops, printers, and networking equipment
• Diagnose, troubleshoot, and resolve hardware and software issues
• Perform system maintenance and updates on servers and end-user devices
• Install and configure switches, routers, VLANs, and firewalls
• Set up and manage Microsoft environments, including Office 365 and Azure
• Handle virtualisation tasks using VMware vSphere 6.5+ and/or Hyper‑V
• Support backup and recovery processes, including Veeam technologies
• Collaborate with remote teams and escalate complex issues as needed
• Document client environments, service activities, and infrastructure changes
• Provide user training and proactive technical guidance to clients

Requirements

• Minimum 5 years of experience in an MSP (Managed Service Provider) environment
• Advanced experience with Windows Server (2012 R2 and newer)
• Strong knowledge of Active Directory, DNS, DHCP, IIS, and PKI
• Proficiency in Windows and macOS operating systems
• Experience with virtualisation platforms such as VMware vSphere or Hyper‑V
• Solid understanding of networking principles (IP addressing, VLANs, routing, and firewalls)
• Familiarity with SAN/NAS storage systems, Microsoft Exchange 2016+, and Office 365
• Knowledge of Azure, cybersecurity best practices, and backup tools like Veeam (advantageous)
• Certifications such as CompTIA A+, Network+, MCSA, or MCSE (preferred)
• Valid driver’s licence and reliable vehicle (essential for on-site visits)
• Must currently reside in Cape Town
• South African ID or valid work permit required
• Excellent verbal and written communication skills