IT Service Technician

Lead Capital Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology solutions provider in Cape Town is seeking a proactive IT Service Technician to support a busy sales call center. The role involves handling support calls, troubleshooting, and maintaining IT equipment to ensure systems operate efficiently. Candidates should have at least 2 years of relevant IT experience, proficiency in MS Office, and excellent communication skills. This position offers a competitive salary and a dynamic work environment focused on growth and teamwork.

Benefits

Competitive salary

Full training and support

Clear growth opportunities

Qualifications

• Minimum 2 years of relevant IT experience.
• Experience in hardware/software support.
• Ability to stay calm under pressure.

Responsibilities

• Providing desktop, network, and troubleshooting assistance.
• Testing applications and offering remote desktop support.
• Maintaining the IT asset register and documenting equipment movement.
• Managing cabling and maintaining a neat IT environment.

Skills

MS Office proficiency

Strong multitasking abilities

Excellent communication skills

Problem-solving skills

Education

IT-related diploma or degree

Job description

Are you passionate about technology, solving problems, and keeping systems running like clockwork? We’re looking for a proactive IT Service Technician to provide essential IT support to our busy sales call center, ensuring our hardware, software, and systems operate at their best.

If you thrive in a dynamic environment and love helping people, this role is for you!

🔧 What You’ll Be Doing

• Handling support calls and providing desktop, network, and troubleshooting assistance
• Testing applications and offering remote desktop support
• Assisting with callouts, installations, and hardware/software setup
• Setting up printers, phones, PCs, and additional devices
• Maintaining the IT asset register and documenting equipment movement
• Ensuring all equipment is tested, tracked, and in top condition
• Managing cabling and maintaining a neat IT environment
• Monitoring ISP, SIP, and CRM systems for smooth performance
• Reporting weekly on IT issues and resolutions
• Conducting daily checks of employee IT concerns
• Supporting any additional ad-hoc IT duties as needed

💡 What You Bring to the Team

• Minimum 2 years of relevant IT experience
• Strong multitasking abilities and proficiency in MS Office
• Experience in hardware/software support
• Excellent communication and teamwork skills
• The ability to stay calm under pressure
• Strong organizational skills and attention to detail
• A natural problem-solver with great initiative

🛠️ Technical Skills Needed

• Ability to rebuild a PC
• Basic Chrome troubleshooting
• Networking and backup management skills
• Understanding of VoIP and CRM systems
• Cable and asset management excellence
• Ability to follow structured IT procedures

🎓 Education & Certifications

• IT-related diploma or degree
• Office 365 Administrator certification (advantageous)

⭐ What We Offer

• Competitive salary that reflects your skills and experience
• A high-energy, rewarding work environment where your contributions matter
• Full training and ongoing support to help you excel in your role
• Clear growth opportunities into senior technical and leadership positions

If you're looking to grow your IT career in a supportive, fast-paced environment, we’d love to meet you!

Apply now and be part of a team that values innovation, teamwork, and continuous learning.