IT Helpdesk Technician

Link Up Solutions; Roodepoort; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic IT solutions provider in Roodepoort is seeking an IT Helpdesk Technician. In this full-time, permanent position, you'll provide technical support, troubleshoot issues, and assist clients with software and hardware needs. The role offers competitive salary and opportunities for growth within the company. Ideal candidates will have a relevant degree and at least 2 years of technical support experience. Join our team and contribute to providing excellent IT solutions.

Benefits

Competitive salary and benefits package

Opportunities for growth and advancement

Company-sponsored social events

Continuous learning and professional development opportunities

Qualifications

• Minimum of 2 years of experience in a technical support role.
• Strong knowledge of computer hardware, software, and networking systems.
• Relevant certifications (e.g. CompTIA A+, Microsoft Certified Professional) are a plus.

Responsibilities

• Provide technical support via phone, email, or in-person.
• Troubleshoot and resolve hardware and software issues.
• Install, configure, and maintain computer systems and networks.

Skills

Problem-solving

Customer service

Technical troubleshooting

Communication

Time management

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Windows OS

Mac OS

Job description

Position : IT Helpdesk Technician

Permanent

Job Summary

As an IT Helpdesk Technician, you will be responsible for providing technical support and assistance to our clients. You will work closely with our team of IT professionals to troubleshoot and resolve any technical issues that may arise. This is a full-time, permanent position with opportunities for growth and development within the company.

Key Responsibilities

• Respond to customer inquiries and provide technical support via phone, email, or in-person


• Troubleshoot and resolve hardware and software issues for clients


• Install, configure, and maintain computer systems and networks


• Set up and maintain user accounts and permissions


• Monitor and maintain computer systems and networks to ensure smooth operation


• Collaborate with other IT professionals to resolve complex technical issues


• Document and track customer issues and resolutions


• Provide training and support to clients on new technologies and software


• Keep up-to-date with the latest technology trends and developments


• Adhere to company policies and procedures for data security and system maintenance

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field


• Minimum of 2 years of experience in a technical support role


• Strong knowledge of computer hardware, software, and networking systems


• Experience with Windows and Mac operating systems


• Excellent problem-solving and troubleshooting skills


• Strong communication and customer service skills


• Ability to work independently and in a team environment


• Time management and multitasking abilities


• Relevant certifications (e.g. CompTIA A+, Microsoft Certified Professional) are a plus

Why Work for Us?

• Competitive salary and benefits package


• Opportunities for growth and advancement within the company


• Collaborative and supportive work environment


• Exposure to a variety of industries and technologies


• Continuous learning and professional development opportunities


• Company-sponsored social events and team-building activities

If you are a motivated and customer-oriented individual with a passion for technology, we would love to hear from you. Join our team at Link Up Solutions and be a part of our mission to provide top-notch IT solutions to businesses. Apply now!