Jobs in South Africa

As a Healthcare Scheduling Agent, you will play a critical role in supporting patient care by contacting discharged patients and scheduling follow-up appointments with nurse practitioners. You will be part of a dedicated team that ensures continuity of care, improves patient outcomes, and supports the healthcare provider’s post-discharge engagement strategy. This position requires excellent communication and interpersonal skills, strong attention to detail, and the ability to engage patients effectively to secure appointments. You will work with multiple systems to manage patient information and scheduling workflows.

• Call recently discharged patients to schedule follow-up appointments with nurse practitioners.
• Engage patients in clear, empathetic, and persuasive conversations to maximize appointment conversion rates.
• Accurately document call outcomes and appointment details in multiple systems.
• Adhere to call handling protocols, compliance standards, and patient confidentiality regulations (including HIPAA).
• Meet or exceed daily and weekly performance targets, with a primary focus on conversion rate.
• Collaborate with supervisors and team members to ensure scheduling goals and service levels are consistently achieved.
• Participate in ongoing coaching sessions and training to enhance performance and product knowledge.

• Minimum of a high school diploma.
• At least 1 year of experience working in a call center environment.
• Background in sales, customer service, or healthcare is preferred.
• Strong verbal communication skills and a persuasive, patient‑focused approach.
• Ability to navigate and work across multiple digital systems efficiently.
• Excellent attention to detail and data accuracy.
• Comfortable working in a fast‑paced, performance-driven environment.