Job Summary
We are seeking a dedicated and detail‑oriented E-commerce Administrator to join our dynamic team in Johannesburg, Gauteng. The role is full‑time and involves managing various administrative tasks that support our online retail operations.
Key Competencies
- Strong Interpersonal Skills : Ability to interact effectively with clients, colleagues, and external partners.
- Exceptional Multitasking Abilities : Capable of handling multiple tasks simultaneously without compromising on quality.
- Extensive Clerical Management Experience : Proficient in managing a wide range of clerical responsibilities with precision and efficiency.
- Excellent Professional Communication and Etiquette : Skilled in both written and verbal communication, always maintaining professionalism.
- Analytical Thinking : Strong problem‑solving abilities with a keen eye for detail and analytical thinking.
Job Duties and Responsibilities
- Accurate Data Capture and Analysis : Ensure all data is captured accurately and analysed to provide meaningful insights for the business.
- Timely Creation and Completion of Reports : Prepare and complete daily, weekly, and monthly reports on time.
- Client Relations and Effective Liaison : Maintain positive client relations and act as an effective liaison between clients and the company.
- Order Capturing and Processing : Manage the entire order process from receipt to delivery, ensuring accuracy and timeliness.
- Proactive Follow‑Up on Orders and Client Requirements : Monitor orders and follow up proactively to meet client requirements and resolve issues.
- Internal and External Feedback Provision : Provide constructive feedback to both internal teams and external clients to enhance service delivery.
- Maintenance of Accurate and Up‑to‑Date Filing Systems : Ensure all filing systems are kept accurate and current.
- Evaluation of Clientele Needs : Regularly assess client needs to tailor services accordingly.
- Regular Updates to Client Listings : Maintain and update client listings to ensure information is current and accurate.
- Assistance in the Preparation of Presentation Materials : Help prepare materials for presentations as needed.
Requirements and Qualifications
- Professional Administrative Experience : Demonstrated experience in an administrative role, preferably within an e-commerce environment.
- Valid SA Driver's License and Own Functional Car : Must have a valid driver’s licence and access to a reliable vehicle.
- Strong Matric Results : Proven academic excellence at the matric level.
- Excellent English Communication Skills : Proficiency in spoken, written, and comprehension aspects of English.
- Fast, Proficient, and Accurate Typist / Data Capturer : High typing speed with accuracy and proficiency in data entry.
- Extensive Knowledge of Microsoft Suite and Other Administrative Programs : Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
- Intermediate to Advanced MS Excel Proficiency : Strong skills in using MS Excel for various administrative tasks, including data analysis and report generation.
- Familiarity with Common Office Equipment : Experience with printers, copiers, fax machines, and other office equipment.
- Detail‑Oriented with Exceptional Organizational Skills : Strong organisational skills with attention to detail.
- Strong Problem‑Solving and Analytical Thinking Capabilities : Ability to analyse problems and develop effective solutions.