E-Commerce Administrator

Smdtechnologies; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-commerce firm in Johannesburg is seeking a dedicated E-commerce Administrator. This full-time position involves managing various administrative tasks that support online retail operations. The ideal candidate will have professional administrative experience, strong communication skills, and a valid driver's license. Proficiency in Microsoft Office Suite is essential. The role offers an opportunity to excel in a dynamic team environment.

Qualifications

• Professional Administrative Experience in e-commerce.
• Valid SA Driver's License and access to a reliable vehicle.
• Fast, Proficient, and Accurate Typist/Data Capturer.

Responsibilities

• Ensure accurate data capture and analysis.
• Prepare and complete reports on time.
• Maintain positive client relations.

Skills

Strong Interpersonal Skills

Exceptional Multitasking Abilities

Analytical Thinking

Excellent English Communication Skills

Detail-Oriented

Education

Strong Matric Results

Tools

Microsoft Office Suite

MS Excel

Job description

Job Summary

We are seeking a dedicated and detail‑oriented E-commerce Administrator to join our dynamic team in Johannesburg, Gauteng. The role is full‑time and involves managing various administrative tasks that support our online retail operations.

Key Competencies

• Strong Interpersonal Skills : Ability to interact effectively with clients, colleagues, and external partners.
• Exceptional Multitasking Abilities : Capable of handling multiple tasks simultaneously without compromising on quality.
• Extensive Clerical Management Experience : Proficient in managing a wide range of clerical responsibilities with precision and efficiency.
• Excellent Professional Communication and Etiquette : Skilled in both written and verbal communication, always maintaining professionalism.
• Analytical Thinking : Strong problem‑solving abilities with a keen eye for detail and analytical thinking.

Job Duties and Responsibilities

• Accurate Data Capture and Analysis : Ensure all data is captured accurately and analysed to provide meaningful insights for the business.
• Timely Creation and Completion of Reports : Prepare and complete daily, weekly, and monthly reports on time.
• Client Relations and Effective Liaison : Maintain positive client relations and act as an effective liaison between clients and the company.
• Order Capturing and Processing : Manage the entire order process from receipt to delivery, ensuring accuracy and timeliness.
• Proactive Follow‑Up on Orders and Client Requirements : Monitor orders and follow up proactively to meet client requirements and resolve issues.
• Internal and External Feedback Provision : Provide constructive feedback to both internal teams and external clients to enhance service delivery.
• Maintenance of Accurate and Up‑to‑Date Filing Systems : Ensure all filing systems are kept accurate and current.
• Evaluation of Clientele Needs : Regularly assess client needs to tailor services accordingly.
• Regular Updates to Client Listings : Maintain and update client listings to ensure information is current and accurate.
• Assistance in the Preparation of Presentation Materials : Help prepare materials for presentations as needed.

Requirements and Qualifications

• Professional Administrative Experience : Demonstrated experience in an administrative role, preferably within an e-commerce environment.
• Valid SA Driver's License and Own Functional Car : Must have a valid driver’s licence and access to a reliable vehicle.
• Strong Matric Results : Proven academic excellence at the matric level.
• Excellent English Communication Skills : Proficiency in spoken, written, and comprehension aspects of English.
• Fast, Proficient, and Accurate Typist / Data Capturer : High typing speed with accuracy and proficiency in data entry.
• Extensive Knowledge of Microsoft Suite and Other Administrative Programs : Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Intermediate to Advanced MS Excel Proficiency : Strong skills in using MS Excel for various administrative tasks, including data analysis and report generation.
• Familiarity with Common Office Equipment : Experience with printers, copiers, fax machines, and other office equipment.
• Detail‑Oriented with Exceptional Organizational Skills : Strong organisational skills with attention to detail.
• Strong Problem‑Solving and Analytical Thinking Capabilities : Ability to analyse problems and develop effective solutions.