puestos de Automotive en Sudáfrica

To ensure manufacturer repair policies and procedures are always followed correctly.

• To ensure service and repair are carried out to the highest standard of quality possible to ensure customer satisfaction.
• To ensure efficient use of material, equipment, and labour resources.
• To control and supervise staff in the use of equipment and tools to effect repair and diagnosis of vehicle faults and service to vehicles.

• Directly responsible to the Service Manager.
• Responsible for technicians, apprentices, workshop cleaners, wash‑bay staff, diagnostic and repair equipment, tools, gauges and measuring equipment.
• Relationships with customers, company staff, manufacturer's representatives and other representatives, Health and Safety Officials and training authorities.

• Ensure maximum effective use of equipment and labour ensuring high productivity output.
• Ensure all chargeable materials are recorded on job cards for invoicing.
• Ensure minimum wastage of consumable materials.

• Ensure a customer satisfying level of service and repair quality.
• Ensure vehicle cleanliness is maintained during service and repair.

• Ensure staff take all precautions necessary to effect health and safety in the workshop.
• Ensure customers are protected from any possible dangers or hazards in the workshop.

• Capital expenditure: No purchasing authority.
• Operational expenditure: To procure equipment and tools necessary for the efficient running of the workshop, with the written authority of the Service Manager.
• No staff appointment or dismissal authority.
• To discipline workshop staff on routine matters.

• Ensure staff are trained to enable high levels of quality and efficiency.
• Ensure jobs are fairly and correctly allocated to technicians.
• Supervise tests and ensure correct use of equipment and document security.
• Cross departmental disciplines.
• Ensure all repair orders are correctly costed, operational numbers and defect codes are forwarded to the costing office for pricing.
• Maintain reasonable control over sublet suppliers, using competent suppliers at the best costing and who can provide timely delivery.

• Ensure customer's property is secure.
• Ensure all materials and parts drawn from the Parts Department are accounted for.
• Ensure all equipment and documentation and materials are accounted for.

• Ensure progress of jobs through workshop.
• Authorise consumable and internal parts requisitions.
• Authorise non‑productive time spent on vehicles or in the workshop.
• Ensure health and safety procedures are observed and always maintained.
• Circulate new and up‑to‑date manuals and literature for new vehicles or techniques.
• Add fixed rate units to all job cards before submission to the costing and claims department.
• Workshop controlling.

• The ability to supervise a labour workforce.
• The ability to assess and report on staff performance.

• The ability to discuss and negotiate agreeable solutions to customer problems.
• The ability to maintain personal technical knowledge and skills.
• BSI experience.